Pediatric Patient Financial Navigator

Dayton Children's Hospital; Dayton (OH); On-site; USD 25,000 - 39,000; Full time

Job summary

Dayton Children's Hospital is seeking a Patient and Family Financial Advocate at the Main Campus to help patients navigate insurance benefits and potential financial liability. Under the direction of the Pre-Service Operations Manager, you will assess financial and social situations to determine eligibility for assistance and coordinate with public agencies to document outcomes.

The role requires strong customer service, data entry accuracy, knowledge of billing regulations, and familiarity with

Qualifications

• High School diploma or GED required.
• Associate’s degree preferred.
• Finance orientation modules completed within six months of hire.

Responsibilities

• Assist patients in understanding insurance benefits and potential financial liability.
• Identify patients eligible for financial and social assistance from public agencies.
• Act as liaison between patient and public agencies and document the assessment outcomes.
• Ensure accurate data entry of demographic and financial information for each account.
• Demonstrate understanding of regulatory and third-party payer guidelines for outpatient and inpatient services.
• Maintain knowledge of managed care, Medicare and Medicaid billing rules.
• Show strong organizational and time-management skills.

Skills

Customer service

Data collection

Analytical skills

Team collaboration

Time management

Organizational skills

Education

High School Diploma or GED

Associate’s degree

Tools

EPIC

Job description

Dayton Children's Hospital is seeking a Patient and Family Financial Advocate at the Main Campus to help patients navigate insurance benefits and potential financial liability. Under the direction of the Pre-Service Operations Manager, you will assess financial and social situations to determine eligibility for assistance and coordinate with public agencies to document outcomes.

The role requires strong customer service, data entry accuracy, knowledge of billing regulations, and familiarity with