Pediatric Family Financial Navigator

Dayton Children's; Dayton (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

Dayton Children's in Dayton, OH, seeks a Patient and Family Financial Advocate to guide families through insurance benefits and potential financial liability. This role supports patients from Pre-Service Operations and ensures a smooth financial experience across services.

Under the Pre-Service Operations Manager, you identify candidates for financial and social assistance, liaise with public agencies, and document assessments.

Qualifications

• Proficient in customer service and data collection processes.
• Strong analytical and problem-solving abilities.
• Demonstrated ability to support, motivate, and collaborate with a team.
• Excellent organizational and time-management skills.
• Solid understanding of healthcare billing regulations, insurance processes, and compliance requirements.
• Experience with medical terminology is a plus.

Responsibilities

• Assist patients in understanding insurance benefits and potential financial liability.
• Identify patients eligible for financial and social assistance and liaise with public agencies.
• Document assessments and outcomes; ensure accurate demographic and financial data entry for each account.
• Adhere to regulatory and third-party payer guidelines for outpatient and inpatient services and billing rules.

Skills

Customer service

Data collection

Analytical thinking

Team collaboration

Healthcare billing regulations

Medical Terminology

Education

High School Diploma or GED

Associate’s degree preferred

Tools

EPIC

Job description

Dayton Children's in Dayton, OH, seeks a Patient and Family Financial Advocate to guide families through insurance benefits and potential financial liability. This role supports patients from Pre-Service Operations and ensures a smooth financial experience across services.

Under the Pre-Service Operations Manager, you identify candidates for financial and social assistance, liaise with public agencies, and document assessments.