Pediatric Finance Navigator for Families

Nemours; Jacksonville (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Annual incentive

Comprehensive benefits

Employer 403B match

Licensure & CME allowance

Public Service Loan Forgiveness

No state income tax (FL)

Job summary

Nemours is seeking a Financial Family Advocate I (Full-Time) to join our team in Jacksonville, Florida. The role involves educating patients and families on financial aspects of care, coordinating with insurers, and determining appropriate financial assistance programs.

Responsibilities include conducting financial interviews, preparing cost estimates, and supporting Medicaid enrollment processes while maintaining confidentiality and patient relations with a strong emphasis on customer service

Qualifications

• Minimum three years of hospital experience in patient accounting/finance.
• At least one year of relevant experience required.
• Experience with registration, insurance, billing and related processes.
• Knowledge of Epic and EMR applications.

Responsibilities

• Perform pre-service financial screening and financial clearance interviews.
• Assist with Nemours Financial Assistance Programs and Medicaid eligibility and interpretation.
• Coordinate with insurers or internal verification personnel to determine benefits and patient responsibility.
• Develop payment arrangements and discounts in line with policies.
• Provide cost estimates to patients and providers and discuss financial obligations.
• Support Medicaid enrollment processes and billing inquiries.
• Handle inbound/outbound calls regarding financial services and collections.

Skills

Customer service

Healthcare finance knowledge

Communication

Education

Associate degree

Tools

Epic

EMR systems

Job description

Nemours is seeking a Financial Family Advocate I (Full-Time) to join our team in Jacksonville, Florida. The role involves educating patients and families on financial aspects of care, coordinating with insurers, and determining appropriate financial assistance programs.

Responsibilities include conducting financial interviews, preparing cost estimates, and supporting Medicaid enrollment processes while maintaining confidentiality and patient relations with a strong emphasis on customer service