Pediatric Ophthalmology Patient Services Specialist (Hybrid)

UPMC; Pittsburgh (Allegheny County); Hybrid; USD 32,000 - 42,000; Full time

Job summary

UPMC Children's Hospital of Pittsburgh is seeking a Patient Services Representative to support the Division of Pediatric Ophthalmology, Strabismus, and Adult Motility at 4401 Penn Avenue, Pittsburgh, PA 15224.

This full-time role runs Monday–Friday, 8:00 AM–4:30 PM, with one work-from-home day weekly, no weekends or holidays, and involves welcoming patients and managing scheduling, medical records, and financial responsibilities.

Qualifications

• Strong communication, organizational, and customer service skills.
• Ability to guide patients through self-arrival technology or desk check-in.
• Experience with insurance verification and medical records processes.

Responsibilities

• Greet patients warmly and guide them through check-in or self-arrival technology.
• Collect copays and payments at point of service.
• Confirm/update registration information at checkout and schedule follow-ups.
• Assist with insurance verification and consent processes while complying with HIPAA.
• Triaging calls and handling administrative duties like scanning medical records.

Skills

Communication skills

Customer service

Organizational skills

Attention to detail

Tools

MyUPMC portal

Biometrics enrollment

Online verification systems

Job description

UPMC Children's Hospital of Pittsburgh is seeking a Patient Services Representative to support the Division of Pediatric Ophthalmology, Strabismus, and Adult Motility at 4401 Penn Avenue, Pittsburgh, PA 15224.

This full-time role runs Monday–Friday, 8:00 AM–4:30 PM, with one work-from-home day weekly, no weekends or holidays, and involves welcoming patients and managing scheduling, medical records, and financial responsibilities.