Pediatric Office Supervisor - Patient Experience & Ops

Nemours in; Orlando (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive base compensation in the

Annual incentive compensation

Job summary

Nemours is seeking an Office Supervisor (Primary Care, Lake Nona) in Orlando, Florida. This full-time role supports day-to-day practice supervision under the Practice Manager, ensuring a smooth patient experience and a financially successful clinic.

Responsibilities include staff orientation and evaluation, scheduling, payroll coordination via Kronos, and frontline coverage. Travel to other primary care locations may be required; high school diploma and 1–3 years experience are needed.

Qualifications

• High School Diploma required.
• Specialized (1 year of training beyond high school).
• Minimum of one to three years' experience required.
• Travel to other primary care locations as needed for coverage is required.

Responsibilities

• Provide on-site, day-to-day practice supervision, under the direction of the Practice Manager, and in collaboration with the practice providers, to a single practice, to ensure a uniquely satisfying patient experience, a positive team environment, and a financially successful practice.
• Provide input to manager on the selection of new associates.
• Assist in orientation, direction, and evaluation of all clerical and clinical staff, in conjunction with the manager.
• Monitor patient flow daily, conduct patient rounds, track patient satisfaction results, and implement changes to reach goals with manager.
• Coordinate and maintain staff and provider schedules; monitor accruals, overtime, and time off for payroll submission in Kronos.
• Ensure appropriate staffing levels through coordination with associates and manager.
• Maintain Nemours Standards of Behavior; provide coaching and apply disciplinary processes as warranted.
• Serve as liaison for providers and associates to ensure communication.
• Monitor and approve all standard medical and non-medical supply purchases to stay within monthly budget.
• Monitor front desk functions; perform front desk coverage; ensure work queues and month-end financial requirements are met.
• Monitor clinical functions with input from physician-in-charge and manager.
• Maintain a safe, clean environment meeting OSHA/CLIA/COLA requirements; oversee facility safety and housekeeping.
• Develop and review annual performance goals with staff and provide updates to manager and providers.

Job description

Nemours is seeking an Office Supervisor (Primary Care, Lake Nona) in Orlando, Florida. This full-time role supports day-to-day practice supervision under the Practice Manager, ensuring a smooth patient experience and a financially successful clinic.

Responsibilities include staff orientation and evaluation, scheduling, payroll coordination via Kronos, and frontline coverage. Travel to other primary care locations may be required; high school diploma and 1–3 years experience are needed.