Office Supervisor (Primary Care, Downtown Orlando)

Nemours Children's Health; Orlando (FL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive base compensation

Annual incentive compensation

Comprehensive health benefits

403B with employer match

Licensure and CME allowances

No state income tax in Florida

Job summary

Nemours Children's Health is seeking a full-time Office Supervisor for its Primary Care team in Orlando, Florida. This role involves overseeing front desk operations and ensuring a high level of patient satisfaction.

The ideal candidate should have a high school diploma and at least one year of specialized training, along with one to three years of relevant experience. Candidates must be prepared to travel to other primary care locations as needed, and a commitment to customer service excellence is essential.

Qualifications

• Minimum of one to three years of experience in a supervisory role.
• Experience in a primary care setting is preferred.
• Ability to travel to other locations as needed.

Responsibilities

• Coordinate staff orientation and training processes.
• Ensure optimal patient flow and satisfaction.
• Manage staff schedules and payroll processes.
• Oversee compliance with safety and healthcare regulations.
• Monitor clinical functions and maintain a quality environment.

Skills

Clinical staff evaluation

Customer service excellence

Scheduling coordination

Communication skills

Education

High School Diploma

Specialized training

Job description

Overview

Nemours is seeking an Office Supervisor (Primary Care, Downtown Orlando), FULL-TIME, to join our Primary Care team in Orlando, Florida.

Responsibilities

• Provide input to manager on the selection of new associates.
• Assist in orientation, direction, and evaluation of all clerical and clinical staff, in conjunction with the manager.
• Ensure a satisfying patient experience. Monitor patient flow on a daily basis, conduct patient rounds, track and share patient satisfaction results with associates. Recommend and implement changes as needed to reach goals and monitor for continued success, in collaboration with manager. Represent and demonstrate a commitment to excellence in customer service.
• Coordinate and maintain staff and provider schedules. Monitor accruals, overtime, and scheduled/unscheduled time off for the preparation and submission of staff and physician payroll in Kronos. Ensure appropriate staffing levels through coordination with associates and manager.
• Ensure a satisfying work experience for associates through application and role modeling of Nemours Standards of Behavior. Provide positive reinforcement or coaching as needed. Activate disciplinary process through manager as warranted.
• Serve as liaison for providers and associates to ensure appropriate communication.
• In conjunction with manager, monitor and approve all standard medical and non-medical supply purchases to stay within the monthly operational budget.
• Monitor all front desk functions and fill-in at front desk, as needed. Seek input and guidance from manager as needed. Maintain hands-on knowledge of registration, charge posting, daily cash reconciliation and bank deposits. Ensure work queues are up to date, and all month-end financial requirements are met.
• Monitor all clinical functions and seek input from physician-in-charge and manager, as needed.
• Maintain a safe and attractive environment while meeting all OSHA, CLIA, COLA, etc. requirements. Oversee facility for housekeeping, fire safety, equipment.
• Provide input on the development of clerical and clinical individual performance goals on an annual basis, in conjunction with the manager. Review with individual staff on a regular basis to ensure employee reaches those goals. Provide updates to manager and providers on a regular basis of staff performance.

Job Requirements

• High School Diploma required.
• Specialized (1 year of training beyond high school).
• Minimum of one (1) to three (3) years' experience required.
• Travel to other primary care locations as needed for coverage is required.

What We Offer

• Competitive base compensation in the top quartile of the market
• Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement
• Comprehensive benefits: health, life, dental, vision
• 403B with employer match
• Licensure, CME and dues allowance
• Not-for-profit status; eligibility for Public Service Loan Forgiveness
• For those living and working in Florida, enjoy the benefit of no state income tax. Those based in Delaware benefit from the state's moderate tax structure.