Pediatric Office Ops Lead - Bonus & PTO Eligible

Hero Practice Services; Santa Fe (NM); On-site; USD 56,000 - 62,000; Full time

Benefits offered by this job

Monthly bonus opportunities

Paid time off (PTO)

Paid holidays

Career growth

Medical insurance

Dental insurance

Vision insurance

401K

Other benefits

Job summary

Adventure Dental, Vision, & Orthodontics in Santa Fe, NM is seeking an Assistant Operations Manager to drive smooth front office operations across a pediatric dental, vision, and orthodontic practice. You will manage patient scheduling, HR-related tasks, payroll, staff supervision, and ensure a welcoming, organized environment for families.

Reports to the Operations Manager and collaborates with clinical and administrative teams to meet patient care and business goals while supporting staff

Qualifications

• Prior experience in a dental or medical office is a plus.
• Minimum one year administrative experience.
• Availability to work weekends.
• Ability to multitask and meet deadlines.
• Strong interpersonal and communication skills.
• Familiarity with ECW/Dolphin, payroll systems, and basic office software.

Responsibilities

• Build a community within the practice that fosters teammate satisfaction and retention by developing strategies to achieve organizational goals, being available to staff, accepting feedback from others, developing subordinates’ skills, and encouraging growth
• Schedule appointments for all patient services
• Understand, monitor, and ensure the smooth execution of office processes, including but not limited to, managing employee files, verifying insurance benefits, overseeing timesheets and submitting payroll, and supervising front desk staff
• Improve processes, products, and services through modern and creative thinking
• Create appropriate contracts and payment plans for private pay patients
• Ensure patients are teched and scribed in a timely manner and assists the team when falling behind
• Prepare accurate patient insurance letters
• Ensure practice is clean and presentable to patients to include cleaning restrooms, patient lobby, mopping, vacuuming, dusting etc.
• Participate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children

Skills

Administrative experience

Weekend availability

Multitasking

Interpersonal skills

Customer service

Tools

ECW Dolphin Database

Payroll

Intero order processing

Google Docs

Spreadsheet software

Word

Excel

Job description

Adventure Dental, Vision, & Orthodontics in Santa Fe, NM is seeking an Assistant Operations Manager to drive smooth front office operations across a pediatric dental, vision, and orthodontic practice. You will manage patient scheduling, HR-related tasks, payroll, staff supervision, and ensure a welcoming, organized environment for families.

Reports to the Operations Manager and collaborates with clinical and administrative teams to meet patient care and business goals while supporting staff