Assistant Operations Manager

Hero Practice Services; Santa Fe (NM); On-site; USD 56,000 - 62,000; Full time

Benefits offered by this job

Monthly bonus opportunities

Paid time off (PTO)

Paid holidays

Career growth

Medical insurance

Dental insurance

Vision insurance

401K

Other benefits

Job summary

Adventure Dental, Vision, & Orthodontics in Santa Fe, NM is seeking an Assistant Operations Manager to drive smooth front office operations across a pediatric dental, vision, and orthodontic practice. You will manage patient scheduling, HR-related tasks, payroll, staff supervision, and ensure a welcoming, organized environment for families.

Reports to the Operations Manager and collaborates with clinical and administrative teams to meet patient care and business goals while supporting staff

Qualifications

• Prior experience in a dental or medical office is a plus.
• Minimum one year administrative experience.
• Availability to work weekends.
• Ability to multitask and meet deadlines.
• Strong interpersonal and communication skills.
• Familiarity with ECW/Dolphin, payroll systems, and basic office software.

Responsibilities

• Build a community within the practice that fosters teammate satisfaction and retention by developing strategies to achieve organizational goals, being available to staff, accepting feedback from others, developing subordinates’ skills, and encouraging growth
• Schedule appointments for all patient services
• Understand, monitor, and ensure the smooth execution of office processes, including but not limited to, managing employee files, verifying insurance benefits, overseeing timesheets and submitting payroll, and supervising front desk staff
• Improve processes, products, and services through modern and creative thinking
• Create appropriate contracts and payment plans for private pay patients
• Ensure patients are teched and scribed in a timely manner and assists the team when falling behind
• Prepare accurate patient insurance letters
• Ensure practice is clean and presentable to patients to include cleaning restrooms, patient lobby, mopping, vacuuming, dusting etc.
• Participate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children

Skills

Administrative experience

Weekend availability

Multitasking

Interpersonal skills

Customer service

Tools

ECW Dolphin Database

Payroll

Intero order processing

Google Docs

Spreadsheet software

Word

Excel

Job description

Become a Hero and join us on our mission to help underserved kids!

• Generous pay with monthly bonus opportunities
• PTO and paid holidays
• Career growth within your practice and the region
• Medical, dental, vision insurance, 401K & more

Adventure Dental, Vision, & Orthodontics in Santa Fe, NM is currently seeking an Assistant Operations Manager to achieve patient and organizational goals by effectively managing front office processes and assisting with human resource functions within a pediatric dental, vision, and orthodontic practice. This position will report to the Operations Manager.

Pay range: $56,000-$62,000/yr (AND BONUS OPPORTUNITY)

Job Responsibilities

• Build a community within the practice that fosters teammate satisfaction and retention by developing strategies to achieve organizational goals, being available to staff, accepting feedback from others, developing subordinates’ skills, and encouraging growth
• Schedule appointments for all patient services
• Understand, monitor, and ensure the smooth execution of office processes, including but not limited to, managing employee files, verifying insurance benefits, overseeing timesheets and submitting payroll, and supervising front desk staff
• Improve processes, products, and services through modern and creative thinking
• Create appropriate contracts and payment plans for private pay patients
• Ensure patients are teched and scribed in a timely manner and assists the team when falling behind
• Prepare accurate patient insurance letters
• Ensure practice is clean and presentable to patients to include cleaning restrooms, patient lobby, mopping, vacuuming, dusting etc.
• Participate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children

Job Qualifications

• Previous experience in a dental practice a plus
• At least one year of demonstrated administrative experience
• Availability to work weekends
• Ability to multitask and complete tasks correctly and on time
• Strong interpersonal skills, listening to patients’ needs, and a friendly and outgoing demeanor
• Preferred knowledge of ECW/Dolphin Database, Payroll, Intero Order processing systems, Google Docs, Document Portal Spreadsheet software, Word, and Excel

In addition to the job description, you will be asked to perform other duties that support the business and our mission.