Pediatric Nursing Services Leader

Phoenix Children's Hospital; Gilbert (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

Phoenix Children's Hospital is seeking a Nursing Services Supervisor to coordinate shift operations and provide clinical leadership for patient care teams, ensuring quality, family-centered care in line with regulatory standards. This role supervises nursing and support staff to maintain a safe, compassionate pediatric environment.

The supervisor oversees staffing, throughput, safety, and performance improvement initiatives while collaborating with leadership to promote staff engagement and

Responsibilities

• Coordinates/leads daily clinical operational activities of the unit and organization by ensuring that quality family centered care is delivered in an efficient work environment.
• Manages patient throughput - balances unit patient care activities while overseeing the delivery of patient care, coordinating admissions, discharges, transfers, and rounding daily on patients and families.
• Oversees staffing processes - coordinates assignments using established staffing levels that match individualized patient needs with staff competencies, and staff skill mix through ongoing assessment of patient and unit needs.
• Monitors unit environment - ensures that staff has the supplies, equipment, information, and resources needed to provide quality patient care in a safe work environment.
• Staffs, schedules, and appropriately uses nursing and support staff.
• Documentation - updates scheduling, occurrence reports, patient/family concerns, and quality indicators in the real time environment maximizing resolution prior to the end of the shift.
• Provides a report to the oncoming Nursing Services Supervisor or designee including the status of patient throughput, staffing processes, unit environment, schedules, occurrence reports, patient/family concerns, and quality indicators.
• Collaborates with manager to lead, create, and maintain an environment that advocates for staff and promotes individual/team engagement through clinical/administrative expertise and professional leadership.
• Demonstrates and promotes clinical leadership - serves as a clinical and systems expert with nursing and interdisciplinary team members in the assessment, development, implementation, and evaluation of the age-specific individualized patient/family-centered plan of care and documented actions.
• Accountable for promoting a culture of learning resulting in staff/team development and retention.
• Identifies, facilitates, and leads department and organization performance improvement projects that enhance patient care delivery systems as well as staff, patient, family, and customer satisfaction.
• Ensures timely completion and investigation of occurrence reports. Proactively identifies patient safety risks and participates in risk avoidance strategies.
• Monitors staff performance and provides direction, coaching, recognition, counseling, and disciplinary action as appropriate utilizing just culture concepts/processes.
• Collaborates with other departments healthcare professional team members to maintain effective communication channels by gathering and exchanging information, obtaining solutions to problems, and coordinating services to ensure optimal outcomes are achieved.

Job description

Phoenix Children's Hospital is seeking a Nursing Services Supervisor to coordinate shift operations and provide clinical leadership for patient care teams, ensuring quality, family-centered care in line with regulatory standards. This role supervises nursing and support staff to maintain a safe, compassionate pediatric environment.

The supervisor oversees staffing, throughput, safety, and performance improvement initiatives while collaborating with leadership to promote staff engagement and