Pediatric Mental Health Business Office Manager

InspireKids; Garfield Heights (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

At InspireKids, a leading pediatric clinic in Garfield Heights, you will serve as the Receptionist / Business Office Manager, ensuring smooth daily operations in a supportive environment. You'll welcome clients, manage schedules, and maintain vital administrative processes, all while fostering a compassionate atmosphere for children and families.

Benefits

Purpose-driven work making a real difference

Supportive team culture

Growth and learning opportunities

Qualifications

• 1–2 years in a receptionist, administrative, or office management role.
• Healthcare setting preferred.

Responsibilities

• Greet clients and answer incoming calls with professionalism.
• Schedule and confirm appointments for clinicians.
• Maintain up-to-date records of client files.

Skills

Warm communication style

Excellent organization

Multitasking skills

Proficiency with Microsoft Office

Comfortable with confidential information

Experience with children or families

Education

High School Diploma or GED

Associate’s or Bachelor’s degree

Job description

Receptionist / Business Office Manager

Make a Lasting Difference. Every Day.

At InspireKids, we’re more than a clinic—we’re a family-driven team working to transform the lives of children ages 4–12 navigating emotional, behavioral, and developmental challenges. Based in Garfield Heights, Ohio, our state-of-the-art facility offers Day Treatment (PHP), Intensive Outpatient (IOP), and community-based programs that provide a compassionate, structured, and supportive environment.

We are hiring a Receptionist / Business Office Manager to serve as the welcoming face of our clinic and the organizational engine behind the scenes. This role blends front desk hospitality with administrative precision to ensure smooth daily operations in a fast-paced pediatric behavioral health setting.

What You’ll Do

Front Desk & Client Services

·Greet clients, families, staff, and visitors with professionalism and warmth

·Answer incoming calls, route messages, and respond to general inquiries

·Schedule and confirm appointments for clinicians and providers

·Assist families with intake paperwork, insurance documentation, and consent forms

·Maintain confidentiality and uphold HIPAA standards at all times

·Create a welcoming and kid-friendly environment in the waiting area

Administrative Operations

·Maintain up-to-date records of client files, both digital and physical

·Monitor insurance authorizations and eligibility checks

·Track daily attendance for PHP/IOP groups and staff documentation needs

·Support team with data entry, document prep, and internal communications

·Assist with HR onboarding paperwork, compliance logs, and credentialing documents

Business Office Management

·Order and organize office and clinic supplies

·Coordinate facility maintenance and vendor service visits

·Assist with petty cash tracking, invoice submissions, and basic bookkeeping

·Ensure front office workflows and policies are followed consistently

·Support the preparation of audit-ready documentation and reports

Qualifications & Requirements

Education & Experience

·High School Diploma or GED required; Associate’s or Bachelor’s degree preferred

·1–2 years in a receptionist, administrative, or office management role (healthcare setting preferred)

Key Skills

·Warm, professional, and family-friendly communication style

·Excellent organization and multitasking skills

·Proficiency with Microsoft Office (Word, Excel, Outlook) and scheduling systems

·Comfortable handling confidential and sensitive information

·Experience working in environments that serve children or families

·Bilingual (English/Spanish) a plus, but not required

Why Join InspireKids?

·Purpose-Driven Work: Make a difference every day by supporting access to essential care

·Supportive Team Culture: Work in an environment that values collaboration, empathy, and respect

·Growth & Learning: Gain exposure to clinical and administrative aspects of pediatric mental health

·Mission-Focused Environment: Help shape an organization built on values and compassion

Schedule & Work Location

Location: Garfield Heights, Ohio
Schedule: Monday–Friday, Full-Time
Employment Type: In-Person

How to Apply

To apply, please submit:

·Your resume

·A brief cover letter explaining your interest in the position

·Two professional references

Applications are reviewed on a rolling basis.

Pre-Employment Process

All offers are contingent on passing a background check and drug screening. InspireKids covers the cost of pre-employment testing.

Equal Opportunity Employer

We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants are encouraged to apply.