Pediatric Medical Receptionist

316 Healthcare; Carrollton (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

316 Healthcare in Carrollton, GA is seeking a friendly front desk receptionist to greet patients, schedule appointments, verify insurance, and maintain patient records. You will handle calls, check in/out, and support the medical office with accuracy and empathy.

The role requires multitasking, strong organization, attention to detail, and professional communication. Prior front desk experience and basic office software skills are helpful; training provided to ensure smooth daily operations and

Qualifications

• Handles multiple tasks with accuracy in a fast-paced front desk.
• Maintains organization and attention to detail in patient records.
• Excellent telephone etiquette and customer service skills.
• Manages scheduling, reminders, and check-in processes.
• Proficient with word processing and basic office software.

Responsibilities

• Greets and assists patients, schedules appointments, and maintains records.
• Welcomes patients and visitors.
• Answers and transfers phone calls appropriately.
• Optimizes satisfaction by scheduling, confirming, and rescheduling appointments.
• Keeps appointments on schedule and updates demographics.
• Verifies insurance coverage.
• Addresses patient questions and comforts anxious patients.
• Requests patient records from other facilities as needed.
• Maintains patient charts by scanning documents.
• Records and collects patient payments and deductibles.
• Maintains office inventory and orders supplies.
• Protects patient rights and confidentiality.
• Maintains operations by following policies and reporting changes.
• Contributes to team effort by other tasks.

Skills

Multitasking

Flexibility

Telephone etiquette

Customer service

Time management

Organization

Attention to detail

Scheduling

Professionalism

Quality focus

Tools

Word processing

Job description

Description

• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
• Welcomes patients and visitors.
• Answers and transfers phone calls appropriately.
• Optimizes patients’ satisfaction and provider time by scheduling, confirming, and rescheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by completing the check in process as quickly and efficiently as possible. This includes but is not limited to updating patients’ demographics (consents/addresses/phone numbers/insurances) as needed, making sure pharmacies and preferred lab are up to date and taking patients chart pictures.
• Verifies insurance coverage.
• Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception and bathroom areas.
• Requests patient records from other facilities as needed.
• Maintains records by scanning documents into patient charts as needed.
• Obtains revenue by recording and updating financial information, recording, and collecting patient deductibles/copayments/coinsurance, controlling credit extended to patients.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, sending orders for supplies to appropriate ordering personnel, and verifying receipt of supplies.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing all other tasks as needed or requested.

Requirements

• Multi-tasking
• Flexibility
• Telephone etiquette
• Customer service
• Time management
• Organization
• Attention to detail
• Scheduling
• Word processing
• Professionalism
• Quality focus