Medical Receptionist

Pafc; Portland (TX); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Unknown is seeking a professional Medical Office Receptionist to greet patients warmly and manage front-desk duties. You will collect co-pays, verify insurance, and guide patients to the right resources while maintaining confidentiality and a smooth patient flow.

The role includes data entry, document scanning, and supporting office operations across locations. A valid driver's license is required on hire.

Qualifications

• Minimum 1 year experience in a medical office setting.
• Must have valid driver's license.
• Strong communication and customer service skills.

Responsibilities

• Check-in patients upon arrival, update demographics, insurance info, PCP, pharmacy, collect co-pays and balances, obtain consents and health questionnaires.
• Check out patients, collect remaining balances, provide visit summaries, referral information, patient portal details and follow-up appointments.
• Verify patient insurance status and reach out when inactive or PCP unsuitable.
• Post charges and payments; perform charge/payment reconciliation.
• Scan and upload documents to Document Management system.
• Sort and deliver mail, maintain waiting area and office cleanliness.
• Participate in staff and educational meetings.

Skills

Greet patients

Customer service

Phone etiquette

Data entry

Medical terminology

Insurance information

Cash handling

Office coordination

Communication

Education

High school diploma or equivalent

Tools

Document Management system

Computer literacy

Electronic health records (EHR)

Job description

PRIMARY FUNCTION

Serves patients and visitors by greeting in a friendly and welcoming manner as they arrive at our offices. Completes and updates all required information, collects payments, and provides other information as requested. Discharges patients after their appointment, providing them with any pertinent information as well as follow up appointments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list may not include all the duties that may be assigned.

1. Check-in patients upon arrival which includes updating demographics, insurance information, PCP, pharmacy, collect co-pays and patient balances, and provide consents for signature as well as appropriate health questionnaires.
2. Check out patients, collect additional balances, provide visit summary, specialist referral information, patient portal information, completed forms, and follow-up appointments.
3. Verify patient insurance through Batch Eligibility or on demand. Contact patients whose insurance is not active, or PCP is not appropriate.
4. Post patient charges and payments. Complete charge and payment reconciliation.
5. Scan and upload documents in Document Management system.
6. Sort and deliver mail and PA documents received by courier. Maintain clean work area and patient waiting area.
7. Participate in staff and educational meetings.

QUALIFICATIONS

EXPERIENCE:

• A minimum of 1 year experience in a medical office setting preferred.

LICENSURE/CERTIFICATION

• Upon hire, and for the duration of the employment period, driver’s license must be active and valid.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to learn & practice Pediatric Associate procedures, policies, and protocols.
• Requires proficient grammar, spelling, and verbal skills to communicate with patients, providers, and staff in written documents.
• Ability to read, comprehend, follow oral and written instructions.
• Knowledge of computer and medical terminology desired.
• Interact effectively, supportively with staff & maintain a professional working relation.
• Provide excellent customer service; greet & receive patients/ visitors in a professional and friendly manner.
• Maintain professional and excellent phone skills & etiquette, must be able to speak clearly and concise.
• Use good judgment & maintain patient confidentiality.
• Must be able to file alpha and numerically.
• Requires experience in using a computer system, scanner, printer, fax etc.

TYPICAL WORKING CONDITIONS

• Patient-facing
• May rotate working in the office and remote/telework.

• Indoor Work
• 15%-20% of travel to other office locations as needed with reimbursement outlined per company policy.
• Designated Medical Receptionist float staff will be assigned to multiple designated office locations as applicable.
• Operating Computer
• Reach Outward
• Manual Dexterity
• Reach Above Shoulder
• Lift/Carry 10 lbs. or less.
• Standing
• Sitting

OTHER PHYSICAL REQUIREMENTS

• Vision
• Sense of sound
• Sense of touch
• Sense of Smell
• Ability to wear Personal Protective Equipment (PPE).

PERFORMANCE REQUIREMENTS

Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI (Protected Health Information) in accordance with organizational policy, Federal, State, and local regulations.