Medical Receptionist

Pafc; Town of Fishkill (NY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Pafc is seeking a friendly medical office receptionist in the Town of Fishkill, NY. You will greet patients, check them in and out, collect payments, and provide information for follow-up appointments.

The role requires handling demographics, insurance data, and forms with a strong emphasis on accuracy and confidentiality. You may work in-office with occasional remote/telework as needed, and you will use a computer-based system to manage mail, scans, and documents while delivering excellent

Qualifications

• Experience in a medical office preferred.
• Excellent customer service and communication skills.
• Ability to learn Pediatric Associate procedures and policies.
• Knowledge of medical terminology is advantageous.

Responsibilities

• Greet patients and visitors and check them in with accurate demographics and insurance data.
• Collect co-pays, provide visit summaries, and assist with follow-up appointments.
• Verify insurance status and manage patient information in the system.
• Post charges and reconcile payments; handle documents and referrals.
• Maintain a clean, professional reception area and participate in meetings.

Skills

Customer service

Phone etiquette

Medical terminology

Written communication

Confidentiality

Computer literacy

Tools

Document management system

Scanner

Printer

Fax

Job description

PRIMARY FUNCTION

Serves patients and visitors by greeting in a friendly and welcoming manner as they arrive at our offices. Completes and updates all required information, collects payments, and provides other information as requested. Discharges patients after their appointment, providing them with any pertinent information as well as follow up appointments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list may not include all the duties that may be assigned.

1. Check-in patients upon arrival which includes updating demographics, insurance information, PCP, pharmacy, collect co-pays and patient balances, and provide consents for signature as well as appropriate health questionnaires.
2. Check out patients, collect additional balances, provide visit summary, specialist referral information, patient portal information, completed forms, and follow-up appointments.
3. Verify patient insurance through Batch Eligibility or on demand. Contact patients whose insurance is not active, or PCP is not appropriate.
4. Post patient charges and payments. Complete charge and payment reconciliation.
5. Scan and upload documents in Document Management system.
6. Sort and deliver mail and PA documents received by courier. Maintain clean work area and patient waiting area.
7. Participate in staff and educational meetings.

QUALIFICATIONS

EXPERIENCE:

• A minimum of 1 year experience in a medical office setting preferred.

LICENSURE/CERTIFICATION

• Upon hire, and for the duration of the employment period, driver’s license must be active and valid.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to learn & practice Pediatric Associate procedures, policies, and protocols.
• Requires proficient grammar, spelling, and verbal skills to communicate with patients, providers, and staff in written documents.
• Ability to read, comprehend, follow oral and written instructions.
• Knowledge of computer and medical terminology desired.
• Interact effectively, supportively with staff & maintain a professional working relation.
• Provide excellent customer service; greet & receive patients/ visitors in a professional and friendly manner.
• Maintain professional and excellent phone skills & etiquette, must be able to speak clearly and concise.
• Use good judgment & maintain patient confidentiality.
• Must be able to file alpha and numerically.
• Requires experience in using a computer system, scanner, printer, fax etc.

TYPICAL WORKING CONDITIONS

• Patient-facing
• May rotate working in the office and remote/telework.

• Indoor Work
• 15%-20% of travel to other office locations as needed with reimbursement outlined per company policy.
• Designated Medical Receptionist float staff will be assigned to multiple designated office locations as applicable.
• Operating Computer
• Reach Outward
• Manual Dexterity
• Reach Above Shoulder
• Lift/Carry 10 lbs. or less.
• Standing
• Sitting

OTHER PHYSICAL REQUIREMENTS

• Vision
• Sense of sound
• Sense of touch
• Sense of Smell
• Ability to wear Personal Protective Equipment (PPE).

PERFORMANCE REQUIREMENTS

Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI (Protected Health Information) in accordance with organizational policy, Federal, State, and local regulations.

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to be an accurate reflection of the general nature of level of the job.