Pediatric Medical Call Center Specialist

Children's Minnesota; Minnesota; On-site; USD 42,000 - 64,000; Full time

Job summary

Children’s Minnesota is seeking a Customer Service Specialist to handle physician calls with expert knowledge of our services and programs. You will collaborate with internal departments to route inquiries and help draft best practices for efficient responses.

The role requires 2–3 years of customer service experience, strong communication skills, and proficiency with Microsoft Office and healthcare software.

Qualifications

• Two to three years of customer service experience.
• Strong basic computer and keyboarding skills.
• Excellent written, verbal and interpersonal communications.
• Pleasant telephone voice and helpful manner.
• Ability to work with minimal supervision as part of a team.
• Strong problem solving and follow-up skills.
• Forward-thinking approach to improve processes and tools.

Responsibilities

• Answer telephone calls and provide personalized service to physician callers.
• Respond to inquiries with knowledge of physicians, services, and programs.
• Coordinate with internal departments to route and respond to callers.
• Draft best practices for routing and responding to physician inquiries.
• Access 3–4 software systems per call and participate in staff training.

Skills

Customer service

Communication

MS Office

Problem solving

Team collaboration

Interpersonal skills

Attention to detail

Tools

Infinity

E-Centaurus

Cerner

AMiON

Microsoft Office

Job description

Children’s Minnesota is seeking a Customer Service Specialist to handle physician calls with expert knowledge of our services and programs. You will collaborate with internal departments to route inquiries and help draft best practices for efficient responses.

The role requires 2–3 years of customer service experience, strong communication skills, and proficiency with Microsoft Office and healthcare software.