Pediatric Healthcare Security Specialist

Connecticut Children's; Hartford (CT); On-site; USD 42,000 - 62,000; Full time

Job summary

Connecticut Children’s seeks a Security Team Member to protect patients, families, staff, and visitors across all medical center locations. This role responds promptly to requests for assistance, maintains a visible presence, and follows established safety policies to address potential risks.

You will support patient watches, assist with restraint procedures per hospital protocols, and collaborate with clinical teams to maintain a safe environment during routine and emergency situations.

Qualifications

• Education: High school diploma or equivalent.
• Experience: n/a
• Education: Coursework or higher education degree in Criminal Justice, Emergency Management, or a related field.
• Experience: Three to five years of security operations in a healthcare environment, or a combination of healthcare security and law enforcement experience.

Responsibilities

• Support day-to-day security operations across assigned Connecticut Children’s locations. Conduct routine patrols, environmental rounds, and safety checks to identify and address potential risks.
• Maintain a visible, proactive presence to promote a safe and secure environment for patients, families, staff, and visitors.
• Conduct or assist with metal detector screenings, property searches, and other safety protocols as needed.
• Maintain vigilance in safeguarding people, property, and organizational assets.
• Respond promptly and professionally to calls for service, emergencies, and requests for assistance.
• Assess situations through direct observation and personal contact to determine the appropriate course of action.
• Provide clear guidance and support to staff, patients, and visitors during both routine and emergency situations.
• Gather information, ascertain facts, and prepare accurate and timely incident reports and documentation.
• Utilize problem-solving and decision-making skills to support safe and effective outcomes.
• Assist clinical teams with patient watches and safely support approved restraint procedures in accordance with hospital policies.
• Communicate effectively with clinical staff to ensure safety-sensitive situations are managed appropriately.
• Maintain calm, professionalism, and patient-centered communication during interactions with individuals who may be in crisis or experiencing behavioral challenges.
• Provide courteous, professional assistance to patients, families, staff, and visitors seeking safety or security-related services.
• Foster a cooperative, inclusive, and positive work environment and collaborate effectively with a diverse community.
• Work collaboratively with fellow Security team members and multidisciplinary partners to ensure seamless support throughout the organization.
• Support continuous improvement of security service standards, practices, and department initiatives.
• Follow all hospital and departmental procedures related to safety, emergency response, and incident reporting.

Skills

Verbal communication

Written communication

Customer-service orientation

Conflict management

Incident reporting

Problem-solving

Team collaboration

Calm under pressure

Education

High school diploma

Criminal Justice/Emergency Management degree (preferred)

Job description

Connecticut Children’s seeks a Security Team Member to protect patients, families, staff, and visitors across all medical center locations. This role responds promptly to requests for assistance, maintains a visible presence, and follows established safety policies to address potential risks.

You will support patient watches, assist with restraint procedures per hospital protocols, and collaborate with clinical teams to maintain a safe environment during routine and emergency situations.