Security Officer-40hr-Nights

Connecticut Children's Medical Center; Connecticut; On-site; USD 42,000 - 54,000; Full time

Job summary

Connecticut Children’s Security team member supports the safety and security of patients, families, staff, and visitors across all locations, reporting to the Security Leadership Team. The role emphasizes a visible presence, quick response to needs, and collaboration with clinical teams to uphold safety standards.

Responsibilities include patrols, incident reporting, patient watches support, and adherence to hospital policies.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Healthcare security operations preferred; 3–5 years could be advantageous.

Responsibilities

• Support day-to-day security operations across assigned Connecticut Children’s locations.
• Conduct routine patrols, safety checks, and environmental rounds to identify risks.
• Maintain a visible, proactive presence to promote safety for patients, families, staff and visitors.
• Assist with metal detector screenings and other safety protocols as needed.
• Respond promptly to calls for service and emergencies with professionalism and calm.
• Prepare accurate incident reports and documentation to support investigations.
• Collaborate with clinical teams to ensure safe, patient-centered care across the organization.

Skills

Verbal communication

Written communication

Conflict de-escalation

Observation & reporting

Teamwork

Education

High school diploma or equivalent

Criminal Justice coursework or related field

Healthcare security experience (preferred)

Job description

Connecticut Children’s is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children’s offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.

At Connecticut Children’s, treating children isn’t just our job – it’s our passion. As a leading children’s health system experiencing steady growth, we’re excited to expand our team with exceptional team members who share our vision of transforming children’s health and well‑being as one team.

About the Team

At Connecticut Children's Security Department, we are more than just a team; we are a family dedicated to protecting and nurturing the safety of every child, staff member, and visitor within our facilities. As a nationally recognized leader in pediatric healthcare, we uphold the highest standards of security and care, ensuring a safe and healing environment for the youngest members of our community.

Why Join Us?

• Impactful Work: Every day, you’ll play a vital role in creating a secure, welcoming environment where children and families can focus on healing and hope.
• Growth and Development: We invest in our team members through continuous training, professional development opportunities, and a supportive work culture.
• Rewarding Challenges: Being part of our security team means facing unique challenges with professionalism and compassion, making a real difference in a child’s healthcare journey.
• Team-Centric Culture: At Connecticut Children’s, collaboration and mutual respect are at the heart of what we do. You'll be joining a supportive network of professionals united in a common goal.

Job Description

The Connecticut Children’s Security team member supports the safety and security of patients, families, staff, and visitors across all Connecticut Children’s Medical Center locations, as assigned by the Security Leadership Team. This role responds promptly to requests for assistance, works collaboratively with colleagues and clinical teams, and maintains a visible, proactive presence throughout the facility. The position ensures a safe environment by following established policies, monitoring for potential safety or security concerns, and providing professional support during both routine and emergency situations. Responsibilities also include assisting with patient watches and supporting restraint procedures in accordance with hospital protocols.

Responsibilities

Security Operations & Facility Safety-30%

• Support day-to-day security operations across assigned Connecticut Children’s locations as assigned.
  Conduct routine patrols, environmental rounds, and safety checks to identify and address potential risks.
• Maintain a visible, proactive presence to promote a safe and secure environment for patients, families, staff, and visitors.
• Conduct or assist with metal detector screenings, property searches, and other safety protocols as needed.
• Maintain vigilance in safeguarding people, property, and organizational assets.
• Respond promptly and professionally to calls for service, emergencies, and requests for assistance.
• Assess situations through direct observation and personal contact to determine the appropriate course of action.
• Provide clear guidance and support to staff, patients, and visitors during both routine and emergency situations.
• Gather information, ascertain facts, and prepare accurate and timely incident reports and documentation.
• Utilize problem-solving and decision-making skills to support safe and effective outcomes.

Patient Support & Clinical Partnership-20%

• Assist clinical teams with patient watches and safely support approved restraint procedures in accordance with hospital policies.
• Communicate effectively with clinical staff to ensure safety-sensitive situations are managed appropriately.
• Maintain calm, professionalism, and patient-centered communication during interactions with individuals who may be in crisis or experiencing behavioral challenges.
• Provide courteous, professional assistance to patients, families, staff, and visitors seeking safety or security-related services.
• Foster a cooperative, inclusive, and positive work environment and collaborate effectively with a diverse community.
• Work collaboratively with fellow Security team members and multidisciplinary partners to ensure seamless support throughout the organization.

Policy Compliance & Professional Standards-5%

• Support continuous improvement of security service standards, practices, and department initiatives.
• Follow all hospital and departmental procedures related to safety, emergency response, and incident reporting.

Performs Other Duties as Assigned.

Qualifications

Education and/or Experience Required:

• Education: High school diploma or equivalent.
• Experience: n/a

Education and/or Experience Preferred:

• Education: Coursework or higher education degree in Criminal Justice, Emergency Management, or a related field.
• Experience: Three to five years of security operations in a healthcare environment, or a combination of healthcare security and law enforcement experience.

License and/or Certification Required:

• Valid driver’s license and clean driving record.
• Valid State of Connecticut Guard Card.
• Nonviolent Crisis Intervention Training Certification obtained within first 3 months of hire and maintained.
• CPR certification obtained within 3 months of hire and maintained.

Knowledge, Skills and Abilities:

Knowledge:

• Working knowledge of hospital and departmental emergency procedures (fire safety, disaster response, electrical safety, infection control, and hazardous materials).
• Understanding of organizational policies, standard operating procedures, and security management principles.
• Familiarity with safety expectations in a clinical environment.

Skills:

• Strong verbal and written communication skills, including professional telephone etiquette.
• Effective interpersonal skills with a strong customer-service orientation.
• Competence in conflict management and de-escalation techniques.
• Ability to observe, analyze, and document situations accurately, including writing clear incident reports.
• Strong problem-solving and critical-thinking skills.

Abilities:

• Communicate in a courteous, professional, and calm manner with patients, families, staff, and the public.
• Work effectively in a team-oriented, diverse, and fast‑paced clinical environment.
• Identify and resolve issues, applying sound judgment in stressful or rapidly evolving situations.
• Maintain professionalism and composure in emergency or high-stress scenarios.
• Perform duties in a clinical setting with typical noise levels and environmental conditions.
  

Connecticut Children’s is an Equal Opportunity/Affirmative Action Employer. Qualified applicants for employment will receive consideration without regard to their race, color, religion, national orientation, sexual orientation, gender identity, protected veteran status, or disability.

Job Info

• Job Identification 5645
• Job Category Facilities & Hospitality
• Posting Date 09/08/2026, 02:40 PM
• Job Shift Night
• Locations 282 Washington Street, Hartford, CT, 06106, US (On-site)
• Scheduled Days and Hours 11:00p-7:30a with Wednesdays and Thursdays off