Pediatric Front Office Concierge & Patient Experience

Hero Practice Services; Washington (District of Columbia); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Monthly bonus

PTO

Paid holidays

401K & more

Job summary

Adventure Dental & Orthodontics in Washington DC is seeking a Patient Coordinator to efficiently execute front office processes, including answering the phone, scheduling appointments, and collecting payment within a pediatric dental practice.

Pay range: $17.95-$21.50/hr. This role focuses on delivering a warm, red-carpet experience for patients and families while maintaining accurate records and a smooth appointment flow.

Qualifications

• Attention to detail and the ability to handle a diverse workload.
• Strong interpersonal skills and a friendly and outgoing demeanor.
• Bilingual a plus; helpful in a pediatric setting.
• Preferred knowledge of Microsoft Office (Word/Excel) and eCW.

Responsibilities

• Deliver a red-carpet experience to all patients and caregivers while ensuring intake information is accurate and complete.
• Call patients regarding appointment confirmations, reminders, and cancellations.
• Adhere to scheduling best practices to ensure the patient’s time is being optimized.
• Review patient and family health needs to ensure all needs are met.
• Coordinate patient flow by keeping the appointment schedule organized and full.
• Ensure practice is clean and presentable to patients (restrooms, lobby, cleaning duties).
• Participate in duties that support high‑quality care for underserved children.

Skills

Attention to detail

Interpersonal skills

Bilingual

Dental experience

Tools

Word

Excel

eCW

Job description

Adventure Dental & Orthodontics in Washington DC is seeking a Patient Coordinator to efficiently execute front office processes, including answering the phone, scheduling appointments, and collecting payment within a pediatric dental practice.

Pay range: $17.95-$21.50/hr. This role focuses on delivering a warm, red-carpet experience for patients and families while maintaining accurate records and a smooth appointment flow.