Pediatric Front Desk & Patient Services Admin

The Spaulding Rehabilitation Hospital Corporation; Lexington (MA); On-site; USD 25,000 - 32,000; Full time

Job summary

The Spaulding Outpatient Center for Children in Lexington, MA seeks a Front Desk Admin to support pediatric rehabilitation services. The role combines administrative tasks with basic clinical support to ensure smooth patient visits and efficient clinic operations.

Responsibilities include scheduling, check-in/out, billing processing, and coordinating with Speech Therapy, Occupational Therapy, and Physical Therapy teams.

Qualifications

• High School Diploma or Equivalent required.
• Healthcare office experience encouraged but not required.
• Experience in a pediatric office preferred.

Responsibilities

• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handle messages related to prior authorizations, referrals, and verify registrations for accuracy.
• Monitor patients in waiting room and respond to information needs.
• Assist in patient flow processes.

Skills

Office suite

Phone system

Time management

Written communication

Multitasking

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

The Spaulding Outpatient Center for Children in Lexington, MA seeks a Front Desk Admin to support pediatric rehabilitation services. The role combines administrative tasks with basic clinical support to ensure smooth patient visits and efficient clinic operations.

Responsibilities include scheduling, check-in/out, billing processing, and coordinating with Speech Therapy, Occupational Therapy, and Physical Therapy teams.