Pediatric Front Desk & Patient Experience Coordinator

Hero Practice Services; Essex (MD); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Monthly bonuses

PTO & Holidays

Career growth

Health, dental, vision, 401K

Job summary

Adventure Dental in Essex, MD, is seeking a Patient Coordinator to manage front office processes in a pediatric dental practice, including answering the phone, scheduling appointments, and collecting payment.

Pay range: $16-$26/hr. You will deliver a red-carpet experience for patients and families, ensure accurate intake information, and support scheduling and patient flow to keep the practice efficient and welcoming.

Qualifications

• Attention to detail and ability to handle a diverse workload.
• Strong interpersonal skills and a friendly, outgoing demeanor.
• Bilingual a plus.
• Preferred knowledge of Microsoft Office (Word/Excel) and eCW.
• Previous dental experience is a plus.

Responsibilities

• Deliver a red-carpet experience to all patients and caregivers while ensuring intake information is accurate and complete
• Call patients regarding appointment confirmations, reminders, and cancellations
• Adhere to scheduling best practices to ensure the patient's time is being optimized
• Review patient and family health needs to ensure all needs are met
• Coordinate patient flow by keeping the appointment schedule organized and full
• Ensure practice is clean and presentable to patients to include cleaning restrooms, patient lobby, mopping, vacuuming, dusting etc.
• Participate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children

Skills

Attention to detail

Interpersonal skills

Bilingual

Microsoft Office (Word/Excel)

Dental experience

Job description

Adventure Dental in Essex, MD, is seeking a Patient Coordinator to manage front office processes in a pediatric dental practice, including answering the phone, scheduling appointments, and collecting payment.

Pay range: $16-$26/hr. You will deliver a red-carpet experience for patients and families, ensure accurate intake information, and support scheduling and patient flow to keep the practice efficient and welcoming.