Front Desk / Treatment Coordinator

Vitana Pediatric & Orthodontic Partners; Glen Mills (MA); On-site; USD 36,000 - 41,000; Full time

Job summary

Vitana Pediatric & Orthodontic Partners is seeking a friendly Pediatric Front Desk Coordinator who will be the first contact for patients and families, handling check-in/out, scheduling, and insurance verification.

This role supports the clinical team, maintains records, processes payments, and helps keep the front area organized. Ideal candidates have front desk experience in dental/medical offices, familiarity with dental software, and strong communication skills.

Qualifications

• Prior dental or medical front office experience preferred (pediatric experience a plus).
• Experience with dental software (Dentrix, Eaglesoft, Open Dental) preferred.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic understanding of insurance verification and scheduling.
• High attention to detail and organization.

Responsibilities

• Greet patients and families with a warm, friendly, and professional demeanor.
• Check patients in and out efficiently while maintaining accuracy.
• Schedule appointments and manage the daily schedule to optimize patient flow.
• Answer phones, respond to inquiries, and assist with patient needs.
• Verify insurance eligibility and update patient information.
• Collect payments, co-pays, and balances.
• Maintain accurate patient records and documentation.
• Coordinate with clinical team to ensure smooth transitions between front and back office.
• Manage appointment confirmations and follow-ups.
• Support overall office organization and cleanliness of the front area.

Skills

Customer service

Communication

Multitasking

Attention to detail

Team player

Calm under pressure

Tools

Dentrix

Eaglesoft

Open Dental

Job description

We are a growing pediatric dental office dedicated to providing high-quality, compassionate care to children and their families. We pride ourselves on creating a welcoming, positive, and fun environment for every patient who walks through our doors.

Position Overview

The Pediatric Front Desk Coordinator is the first point of contact for patients and families, playing a key role in delivering an exceptional patient experience. This role is responsible for managing the front office, supporting scheduling and administrative functions, and ensuring a smooth flow throughout the day.

Key Responsibilities

• Greet patients and families with a warm, friendly, and professional demeanor




• Check patients in and out efficiently while maintaining accuracy




• Schedule appointments and manage the daily schedule to optimize patient flow




• Answer phones, respond to inquiries, and assist with patient needs




• Verify insurance eligibility and update patient information




• Collect payments, co-pays, and balances




• Maintain accurate patient records and documentation




• Coordinate with clinical team to ensure smooth transitions between front and back office




• Manage appointment confirmations and follow-ups




• Support overall office organization and cleanliness of the front area

Qualifications

• Prior dental or medical front office experience preferred (pediatric experience a plus)




• Experience with dental software (Dentrix, Eaglesoft, Open Dental, etc.) preferred




• Strong customer service and communication skills




• Ability to multitask in a fast-paced environment




• Basic understanding of insurance verification and scheduling preferred




• High attention to detail and organization

What We’re Looking For

• Friendly, outgoing, and patient-focused personality




• Strong communication and interpersonal skills




• Highly organized and detail-oriented




• Team player with a positive attitude




• Ability to stay calm and professional in a busy environment

$26 - $30 an hour