Patient Experience Coordinator — Pediatric Dental

Hero Practice Services; Washington (District of Columbia); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Monthly bonus

PTO & holidays

Career growth

Medical, dental, vision, 401K

Job summary

Adventure Dental & Orthodontics in Washington DC is seeking a Patient Coordinator to efficiently execute front office processes, including answering the phone, scheduling appointments, and collecting payment within a pediatric dental practice.

Pay range is $17.95-$21.50/hr. Generous bonuses, PTO, and benefits accompany this role in a patient-centered environment. Prior dental experience is a plus.

Qualifications

• Attention to detail and the ability to handle a diverse workload.
• Strong interpersonal skills and a friendly and outgoing demeanor.
• Bilingual a plus.
• Preferred knowledge of Microsoft Office, including Word and Excel, and eCW.

Responsibilities

• Deliver a red-carpet experience to all patients and caregivers while ensuring intake information is accurate and complete.
• Call patients regarding appointment confirmations, reminders, and cancellations.
• Adhere to scheduling best practices to ensure the patient’s time is being optimized.
• Review patient and family health needs to ensure all needs are met.
• Coordinate patient flow by keeping the appointment schedule organized and full.
• Ensure practice is clean and presentable to patients to include cleaning restrooms, patient lobby, mopping, vacuuming, dusting etc.
• Participate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children.

Skills

Attention to detail

Interpersonal skills

Bilingual

Tools

Microsoft Word

Microsoft Excel

eCW

Job description

Adventure Dental & Orthodontics in Washington DC is seeking a Patient Coordinator to efficiently execute front office processes, including answering the phone, scheduling appointments, and collecting payment within a pediatric dental practice.

Pay range is $17.95-$21.50/hr. Generous bonuses, PTO, and benefits accompany this role in a patient-centered environment. Prior dental experience is a plus.