Front Desk Receptionist

Pediatric Therapy, LLC; Murfreesboro, Northern (TN, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health

dental

vision

401(k) match

PTO

life & disability insurance

Job summary

Associates in Pediatric Therapy (APT) is seeking a Patient Coordinator to welcome patients, schedule appointments in the EMR, and manage front-desk responsibilities in a pediatric setting. You’ll support volunteers, maintain patient records, and collect payments in a friendly, efficient environment.

We value compassionate, detail-oriented teamwork and a willingness to assist families with various needs. Equal opportunity employer committed to a diverse workforce.

Qualifications

• Two years of experience in a medical office setting.
• Excellent oral and written communication skills.
• Demonstrated compassion to work with pediatric special needs patients.
• Experience with electronic medical records (EMR) is helpful.

Responsibilities

• Welcome patients and visitors in person and on the telephone, answering inquiries or referring to other staff.
• Assist in scheduling appointments for new and existing patients in the EMR.
• Assist patients checking in for appointments using the kiosk when necessary.
• Collect co-pays for current visit or balances from prior visits.
• Ensure all patient paperwork and insurance information in patient’s chart is up to date.
• Support and train volunteers.
• Keep waiting room tidy by vacuuming, mopping, and clearing trash or toys.
• Open and sort mail, distribute faxes; deliver outgoing mail daily.

Skills

Communication skills

Empathy

EMR experience

Medical office experience

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Description

Making a difference and helping kids shine, one session at a time.

At Associates in Pediatric Therapy (APT), we don’t just offer therapy, we build brighter futures through compassionate, individualized care. As a Patient Coordinator with APT, you’ll be part of a dynamic, support team that puts kids and families first, all in a fun, energizing environment designed to help everyone thrive (including you!).

Amazing Benefits!

• Health
• dental
• vision
• 401(k) match
• PTO
• life & disability insurance

What you'll do:

• Welcome patients and visitors in person and on the telephone, answering inquiries or referring to other staff.
• Assist in scheduling appointments for new and existing patients in the electronic medical records system (EMR).
• Assist patients checking in for appointments using the kiosk when necessary.
• Collect co-pays for current visit or balances from prior visits.
• Ensure all patient paperwork and insurance information in patient’s chart is up to date, providing new paperwork for completion when needed.
• Support & train volunteers.
• Ensure the waiting room is always tidy, by vacuuming or mopping, clearing trash or picking up toys as necessary.
• Open and sort mail, distribute faxes; deliver outgoing mail to post office at the end of the day if needed.
• Maintain adequate supplies for current location, requesting replenishment through corporate office as needed.
• Other clerical duties as assigned by management.

Requirements

What We’re Looking For:

• High school graduate or equivalent.
• Must have at least two years of experience in a medical office setting.
• Must have demeanor and compassion to work with pediatric special needs patients.
• Excellent oral and written communication skills.
• Prior electronic medical records (EMR) experience helpful.
• Ability to use discretion in handling confidential information.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

See why we are proud to work at APT:

Watch the Video:

https://youtu.be/pnW1r9wp5fs

More info available at:

http://www.kidtherapy.org/careers

Associates in Pediatric Therapy is an Equal Employment Opportunity employer.