Pediatric Front Desk & Patient Access Specialist

Metro Pediatrics; Tigard (OR); On-site; USD 23,000 - 29,000; Full time

Job summary

Metro Pediatrics in Tigard, OR is seeking a friendly Patient Access Specialist to greet families, verify eligibility, collect copays, and schedule appointments. You will be the first contact, guiding patients through the visit with warmth and efficiency.

You thrive in a fast-paced clinic, maintain confidentiality, balance cash, and support clinic-wide initiatives. The role offers a stable, meaningful workflow and a $1000 sign-on bonus.

Qualifications

• High school education or equivalent required.
• Experience handling a high volume of telephone calls.
• 1-2 years in customer service, computers, and general office procedures preferred.
• Vocational training in medical office procedures preferred.
• General understanding of medical terms and EMR experience preferred.

Responsibilities

• Answer the telephone in a professional and courteous manner, scheduling patient appointments following procedures for proper timing and routing.
• Verify demographics for all patients, create new accounts, and verify eligibility for insurance coverage.
• Greet and check-in patients at front desk in preparation for their appointments with the provider. Notify clinical staff of patients arrival.
• Collect and record copayments and outstanding balances, and balance cash drawer daily.
• Participate in patient outreach to achieve ongoing quality measures and maintain scheduling guidelines.
• Maintain confidentiality of sensitive patient information at all times.
• Successfully work in a fast-paced, changing environment with effective time management and ability to multi-task and prioritize workload.
• Attend and actively participates in huddles and team meetings.

Skills

Customer service

Multitasking

Telephone handling

Education

High school education or equivalent

Vocational training in medical office procedures

Medical terminology knowledge and EMR experience

Tools

EMR system

Job description

Metro Pediatrics in Tigard, OR is seeking a friendly Patient Access Specialist to greet families, verify eligibility, collect copays, and schedule appointments. You will be the first contact, guiding patients through the visit with warmth and efficiency.

You thrive in a fast-paced clinic, maintain confidentiality, balance cash, and support clinic-wide initiatives. The role offers a stable, meaningful workflow and a $1000 sign-on bonus.