Pediatric Front Desk & Intake Specialist

University Of Florida; Jacksonville (FL); On-site; USD 26,000 - 33,000; Full time

Job summary

The University of Florida at the Jacksonville Campus is seeking an Administrative Assistant II for the Northeastern Early Steps and Pediatric Hearing Program. This role performs front desk reception, patient intake, scheduling, registration, and referral processing to support daily clinic operations.

The incumbent greets families, collects demographic and insurance information, assists with check-in, and coordinates with clinicians and community partners to ensure timely access to services.

Qualifications

• High school diploma or equivalent and four years of relevant experience or an equivalent combination of education and experience.
• Associates degree and four years clerical/customer service experience preferred, ideally in pediatrics or health care.

Responsibilities

• Greet patients, families, and visitors; front desk reception and check-in.
• Handle patient intake, scheduling, and registration processes.
• Process referrals and maintain relationships with referral sources and internal staff.

Skills

Front desk

Patient interaction

Organization

Communication

Customer service

Education

High school diploma

Associates degree preferred

Tools

EPIC EMR

Data entry systems

Referral management systems

Job description

The University of Florida at the Jacksonville Campus is seeking an Administrative Assistant II for the Northeastern Early Steps and Pediatric Hearing Program. This role performs front desk reception, patient intake, scheduling, registration, and referral processing to support daily clinic operations.

The incumbent greets families, collects demographic and insurance information, assists with check-in, and coordinates with clinicians and community partners to ensure timely access to services.