Administrative Assistant II-Peds Early Steps

University Of Florida; Jacksonville (FL); On-site; USD 26,000 - 33,000; Full time

Job summary

The University of Florida at the Jacksonville Campus is seeking an Administrative Assistant II for the Northeastern Early Steps and Pediatric Hearing Program. This role performs front desk reception, patient intake, scheduling, registration, and referral processing to support daily clinic operations.

The incumbent greets families, collects demographic and insurance information, assists with check-in, and coordinates with clinicians and community partners to ensure timely access to services.

Qualifications

• High school diploma or equivalent and four years of relevant experience or an equivalent combination of education and experience.
• Associates degree and four years clerical/customer service experience preferred, ideally in pediatrics or health care.

Responsibilities

• Greet patients, families, and visitors; front desk reception and check-in.
• Handle patient intake, scheduling, and registration processes.
• Process referrals and maintain relationships with referral sources and internal staff.

Skills

Front desk

Patient interaction

Organization

Communication

Customer service

Education

High school diploma

Associates degree preferred

Tools

EPIC EMR

Data entry systems

Referral management systems

Job description

Administrative Assistant II-Peds Early Steps

Job no: 541107
Work type: Staff Full-Time
Location: Jacksonville Campus
Categories: Office/Administrative/Fiscal Support, Veteran's Preference Eligible, Health Care Administration/Support
Department: 30090000 - JX-PEDIATRICS-JACKSONVILLE

Classification Title:
Classification Title: Administrative Assistant II-Peds Early Steps

Classification Minimum Requirements: High school diploma or equivalent and four years of relevant experience or an equivalent combination of education and experience.

Job Description:
The Administrative Assistant II serves as the first point of contact for patients, families, visitors, referral sources, and community providers interacting with the Northeastern Early Steps Program and Pediatric Hearing Program. This position provides in-person front desk reception, patient intake, scheduling, registration, referral processing, and administrative support. The incumbent greets and assists families, manages patient check-in and registration activities, receives and distributes incoming documentation, and services as a liaison between patients, providers, and community providers. The Administrative Assistant II maintains accurate records and ensures compliance with applicable program, university, state, and federal requirements. Due to the direct patient and visitor interaction responsibilities, consistent on-site presence is required to support daily clinic operations and customer service functions.

Patient Reception, Communication and Customer Service – Serves as a front desk representative for patients, families, visitors, referral sources, and providers. Greets visitors, assists with patient check-in and registration, answers incoming phone calls, emails, and faxes; screens inquires, provides program information, and directs individual to appropriate resources.

Intake and Registration – Collects and verifies demographic, insurance, and referral information; obtains required documentation; enters data into the Early Steps Data System and EPIC; establishes new patient records; and ensures completeness and accuracy of intake information.

Scheduling and Coordination – coordinate appointments, evaluations, and follow-up visits; communicates with families, providers, and program staff regarding scheduling needs; serves as a liaison between clients, clinicians, and community partners to facilitate timely access to services.

Documentation and Compliance – maintains accurate and confidential records; scans and uploads documentation; monitors required forms and consents; and ensures compliance with program, university, state, and federal requirements.

Referral Management – Answering and routing of calls, processing incoming referrals and maintaining relationships with referral sources and internal staff.

$19.16 - $23.95 per hour depending on education and experience

Required Qualifications:
High school diploma or equivalent and four years of relevant experience or an equivalent combination of education and experience.

Preferred:
Associates degree and four years clerical/customer service experience preferred, ideally in a health care or education serving pediatrics population. Experience utilizing electronic medical records and database systems. Demonstrated customer service, communication, and organizational skills.

Level 2 Background Check is Required.

Degrees earned from an education institution outside of the United States are required to be evaluated by a professional credentialing service provider approved by the National Association of Credential Evaluation Services (NACES), which can be found at http://www.naces.org/ .

This position is eligible for Veteran’s preference. If you are claiming Veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

The University of Florida is a public institution and subject to all requirements under the Florida Sunshine and Public Records laws. If an accommodation due to a disability is needed to apply for this position, please call (352) 392-2HRS or the Florida Relay System at [phone] (TDD). Hiring is contingent upon eligibility to work in the US. Searches are conducted in accordance with Florida's Sunshine Law.

Health Assessment Required:
Health Assessment Required: Yes

Advertised: 26 Aug 2026 Eastern Daylight Time
Applications close: 11 Sep 2026 Eastern Daylight Time

The University of Florida is an Equal Employment Opportunity Employer.