Pediatric Front Desk Coordinator — Warm Welcome & Scheduling

Pediatric Dentistry & Family Orthodontics; Town of Manlius (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental assistance

401(k) with profit sharing

Job summary

PDFO is a kid-first pediatric dental and orthodontic practice where the front office is the heartbeat of the patient experience. This role focuses on greeting families, managing schedules, verifying insurance, and handling payments with accuracy.

You’ll work closely with a collaborative team to ensure a smooth, welcoming visit for every child and their family. The Front Office Coordinator maintains organization in a fast-paced environment, supports the clinical team, and helps deliver friendly,

Qualifications

• High School Diploma or GED.
• Proficiency in Microsoft Outlook, Word, and Excel — ability to learn our dental practice management software.
• Comfort with basic math for ledger entries and insurance calculations.

Responsibilities

• Greet patients and families warmly, setting a positive first impression.
• Own scheduling: book and confirm appointments, verify paperwork, and maintain accurate records.
• Handle calls from patients, parents, providers, and insurers with clarity and professionalism.
• Process payments and postings, recording transactions accurately.
• Support teammates during busy periods to keep operations running smoothly.

Skills

Reliability

Accuracy & Thoroughness

People Skills

Team Focus

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Dental practice management system

Job description

PDFO is a kid-first pediatric dental and orthodontic practice where the front office is the heartbeat of the patient experience. This role focuses on greeting families, managing schedules, verifying insurance, and handling payments with accuracy.

You’ll work closely with a collaborative team to ensure a smooth, welcoming visit for every child and their family. The Front Office Coordinator maintains organization in a fast-paced environment, supports the clinical team, and helps deliver friendly,