Pediatric Front Desk Concierge — First-Class Experience

PM Pediatric Care; Selden (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

PM Pediatric Care in Selden, NY is seeking a Front Desk Associate to warmly welcome families and support the medical team with administrative tasks. The role requires organized multi-tasking, accurate data handling, and adherence to privacy rules.

You will manage patient check-ins, document handling, and front-desk workflows while upholding PM Pediatric Care’s values. The ideal candidate has strong communication skills, healthcare exposure, and a friendly, professional demeanor.

Qualifications

• Team player capable of working independently in a fast-paced environment.
• Excellent customer service and telephone skills.
• Strong verbal and written communication abilities.
• Professional and friendly demeanor.
• Quality focused with attention to detail.
• Excellent time management and organizational skills.
• Ability to navigate multiple computer systems.
• Experience in healthcare or medical insurance knowledge preferred.
• Comfortable with shifting demands and travel to another site if needed.

Responsibilities

• Greet families professionally in person and by phone.
• Answer patient/family questions and seek clarification when needed.
• Display empathy and active listening in difficult situations.
• Coordinate escalations and urgent issues for timely resolutions.
• Collaborate with site leadership to manage complex patient issues.
• Maintain patient accounts with demographics, insurance, and HIPAA compliance.
• Handle incoming documents and mail with proper storage.
• Perform opening and closing duties and organizational tasks.

Skills

Team player

Microsoft Office

Customer service

Communication skills

Professionalism

Time management

Detail oriented

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

PM Pediatric Care in Selden, NY is seeking a Front Desk Associate to warmly welcome families and support the medical team with administrative tasks. The role requires organized multi-tasking, accurate data handling, and adherence to privacy rules.

You will manage patient check-ins, document handling, and front-desk workflows while upholding PM Pediatric Care’s values. The ideal candidate has strong communication skills, healthcare exposure, and a friendly, professional demeanor.