Pediatric Front Desk Advocate - Patient Experience Lead

Compleat Kidz; Chapel Hill (NC); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Pet Insurance

401(k) with company match

Paid vacation and holidays

Career growth opportunities

Supportive, team-oriented environment

Job summary

Compleat KiDZ is seeking a Front Desk Patient Advocate to act as the face of our pediatric clinics and deliver exceptional customer service while assisting with daily operations.

The role focuses on greeting families, guiding them through onboarding and intake, coordinating schedules, and supporting billing activities to ensure a smooth experience for every patient. Strong communication and teamwork are essential.

Qualifications

• 2+ years of front desk or receptionist experience preferred.
• Excellent customer service skills and communication abilities.
• Strong multitasking and organizational skills.
• Ability to pass a background check.

Responsibilities

• Greet patients and families with warmth and professionalism.
• Onboard new patients and guide families through intake.
• Coordinate and manage patient treatment schedules.
• Support billing processes and assist with payments.
• Collaborate with clinical and administrative staff for smooth operations.

Skills

Front desk experience

Customer service

Communication skills

Multitasking

Job description

Compleat KiDZ is seeking a Front Desk Patient Advocate to act as the face of our pediatric clinics and deliver exceptional customer service while assisting with daily operations.

The role focuses on greeting families, guiding them through onboarding and intake, coordinating schedules, and supporting billing activities to ensure a smooth experience for every patient. Strong communication and teamwork are essential.