Front Desk Patient Advocate - Chapel Hill, NC

Compleat Kidz; Chapel Hill (NC); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Pet Insurance

401(k) with company match

Paid vacation and holidays

Career growth opportunities

Supportive, team-oriented environment

Job summary

Compleat KiDZ is seeking a Front Desk Patient Advocate to act as the face of our pediatric clinics and deliver exceptional customer service while assisting with daily operations.

The role focuses on greeting families, guiding them through onboarding and intake, coordinating schedules, and supporting billing activities to ensure a smooth experience for every patient. Strong communication and teamwork are essential.

Qualifications

• 2+ years of front desk or receptionist experience preferred.
• Excellent customer service skills and communication abilities.
• Strong multitasking and organizational skills.
• Ability to pass a background check.

Responsibilities

• Greet patients and families with warmth and professionalism.
• Onboard new patients and guide families through intake.
• Coordinate and manage patient treatment schedules.
• Support billing processes and assist with payments.
• Collaborate with clinical and administrative staff for smooth operations.

Skills

Front desk experience

Customer service

Communication skills

Multitasking

Job description

• Supportive, team-oriented work environment

Perks & Total Compensation (Full-Time)

• $18 an hour
• Medical, Dental, and Vision Insurance
• Pet Insurance
• 401(k) with company match
• Paid vacation and holidays
• Career growth opportunities
• Supportive, team-oriented work environment

Who We Are

Compleat KiDZ is a network of pediatric therapy clinics dedicated to providing high-quality, compassionate care to children and their families. Our clinics are built on collaboration, professionalism, and a shared commitment to creating positive experiences for every family we serve.

About The Role

The Front Desk Patient Advocate (FDPA) serves as the face of the clinic and plays a vital role in delivering excellent customer service while supporting daily clinic operations.

Key Responsibilities Include

• Greeting patients and families with warmth and professionalism
• Onboarding new patients and guiding families through the intake process
• Managing and coordinating patient treatment schedules
• Supporting billing processes and assisting with payment collection
• Collaborating with clinical and administrative staff to ensure smooth clinic operations

Qualifications

• At least 2 years of front desk or receptionist experience preferred
• Strong multitasking and organizational skills
• Excellent customer service and communication skills
• Ability to pass a background check

Physical Demands

This role involves typical office-related activities, including sitting, standing, walking, using standard office equipment, and viewing computer or mobile device screens.

Disclaimer

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management reserves the right to assign or reassign duties and responsibilities at any time.

Compleat KiDZ is an Equal Employment Opportunity Employer and values diversity and inclusion in the workplace.