Pediatric ED Operations Associate (Part-Time)

Baystate Health; Springfield, Northern (MA, KY); Hybrid; USD 26,000 - 36,000; Part time

Job summary

Baystate Health in Springfield, MA is seeking an Operations Associate for the Pediatric Emergency Department. The role focuses on coordinating patient information, organizing medical records, and facilitating smooth unit operations to support daily ED activities.

You will work with nursing and clinical staff, use multiple hospital systems, greet visitors, maintain records, and assist with admissions, discharges, and transfers in a part-time capacity.

Qualifications

• 3 years clerical and customer service in healthcare setting with at least one year as Level II OA at BMC.
• Experience with medical records and hospital workflows is preferred.
• BLS certification is required.

Responsibilities

• Bed management and admissions coordination with staff.
• Utilize OA Gold, CIS, Premise, BMD, PCM Auditor, PeopleSoft and related systems daily.
• Serve as unit greeter and assist visitors and staff as needed.
• Maintain patient charts and discharge/transfer documentation accurately.
• Coordinate staffing and unit schedules; arrange coverage for breaks.
• Ensure clear communications for discharges, admissions, and bed status between departments.

Skills

Computer literate

Interpersonal skills

Education

GED or HiSET

Job description

Baystate Health in Springfield, MA is seeking an Operations Associate for the Pediatric Emergency Department. The role focuses on coordinating patient information, organizing medical records, and facilitating smooth unit operations to support daily ED activities.

You will work with nursing and clinical staff, use multiple hospital systems, greet visitors, maintain records, and assist with admissions, discharges, and transfers in a part-time capacity.