Dental Front Desk & Patient Experience Coordinator

Trivette, Osborne & Associates DDS; Knoxville (TN); On-site; USD 30,000 - 42,000; Full time

Job summary

Trivette, Osborne & Associates DDS in Knoxville is seeking a Patient Care Coordinator to be the first point of contact for patients and to ensure a positive patient experience from inquiry through checkout. This role supports new patient conversion, maintains a full schedule, and upholds accurate front office operations.

The ideal candidate will have 1–2 years of front desk or dental office experience, strong communication, and the ability to multitask in a fast-paced environment, with

Qualifications

• 1–2 years in customer service, front desk, or dental/healthcare office experience.
• Strong verbal communication and multitasking in a fast-paced setting.
• High school diploma or equivalent required.

Responsibilities

• Greet patients and manage check-in/check-out with a welcoming, professional approach.
• Answer inbound calls and conduct outbound outreach to support appointments and conversions.
• Schedule new patient appointments accurately and communicate value and expectations.
• Maintain a clean, organized front desk and waiting area throughout the day.
• Coordinate with clinical team to protect schedule integrity and smooth flow.

Skills

Customer service

Front desk

Dental/healthcare office

Verbal communication

Multitasking

Education

High school diploma

Tools

Dentrix

Job description

Trivette, Osborne & Associates DDS in Knoxville is seeking a Patient Care Coordinator to be the first point of contact for patients and to ensure a positive patient experience from inquiry through checkout. This role supports new patient conversion, maintains a full schedule, and upholds accurate front office operations.

The ideal candidate will have 1–2 years of front desk or dental office experience, strong communication, and the ability to multitask in a fast-paced environment, with