Pediatric Dental Care Coordinator

PDG Pediatric Dental Group; Orlando (FL); On-site; USD 25,000 - 36,000; Full time

Job summary

PDG Pediatric Dental Group in Orlando, FL is seeking a dependable Dental Patient & Treatment Coordinator to support families by coordinating treatment plans, explaining scheduling and financial information, and fostering a welcoming experience throughout care.

The role offers cross-training across front desk duties, insurance coordination, treatment presentation, records, and daily office operations, with opportunities to grow into broader coordination tasks within the practice.

Qualifications

• Previous dental office experience or treatment coordination preferred.
• Familiarity with dental terminology, treatment plans, insurance benefits, and patient financial discussions preferred.
• Strong communication and customer service skills, with the ability to explain information clearly and respectfully.
• Excellent organization, attention to detail, and consistent follow-through.
• Ability to manage competing priorities while maintaining accuracy and professionalism.
• Willingness to cross-train and assist across departments as practice needs require.
• Commitment to patient confidentiality and a positive experience for children and families.

Responsibilities

• Present dentist-approved treatment plans to parents, explain sequencing, scheduling, and next steps.
• Coordinate treatment appointments and follow-up care with families and clinical team.
• Explain estimated patient costs, insurance benefits, payment options, and financing per procedures.
• Clarify that insurance estimates are not guarantees of payment or coverage.
• Learn and assist with check-in/check-out, confirmations, scheduling, and routine patient communications.
• Cross-train in insurance eligibility, benefits, preauthorization processes, and related workflows.
• Maintain accurate patient records and document treatment discussions and financial arrangements.
• Provide timely updates and handoffs between departments; escalate concerns as needed.
• Protect patient privacy and support a respectful, organized workplace.

Skills

Strong communication

Customer service

Organization

Attention to detail

Follow-through

Prioritize tasks

Cross-training

Ownership

Teamwork

Tools

Dentrix Ascend

Job description

PDG Pediatric Dental Group in Orlando, FL is seeking a dependable Dental Patient & Treatment Coordinator to support families by coordinating treatment plans, explaining scheduling and financial information, and fostering a welcoming experience throughout care.

The role offers cross-training across front desk duties, insurance coordination, treatment presentation, records, and daily office operations, with opportunities to grow into broader coordination tasks within the practice.