Dental Treatment Coordinator

PDG Pediatric Dental Group; Orlando (FL); On-site; USD 25,000 - 36,000; Full time

Job summary

PDG Pediatric Dental Group in Orlando, FL is seeking a dependable Dental Patient & Treatment Coordinator to support families by coordinating treatment plans, explaining scheduling and financial information, and fostering a welcoming experience throughout care.

The role offers cross-training across front desk duties, insurance coordination, treatment presentation, records, and daily office operations, with opportunities to grow into broader coordination tasks within the practice.

Qualifications

• Previous dental office experience or treatment coordination preferred.
• Familiarity with dental terminology, treatment plans, insurance benefits, and patient financial discussions preferred.
• Strong communication and customer service skills, with the ability to explain information clearly and respectfully.
• Excellent organization, attention to detail, and consistent follow-through.
• Ability to manage competing priorities while maintaining accuracy and professionalism.
• Willingness to cross-train and assist across departments as practice needs require.
• Commitment to patient confidentiality and a positive experience for children and families.

Responsibilities

• Present dentist-approved treatment plans to parents, explain sequencing, scheduling, and next steps.
• Coordinate treatment appointments and follow-up care with families and clinical team.
• Explain estimated patient costs, insurance benefits, payment options, and financing per procedures.
• Clarify that insurance estimates are not guarantees of payment or coverage.
• Learn and assist with check-in/check-out, confirmations, scheduling, and routine patient communications.
• Cross-train in insurance eligibility, benefits, preauthorization processes, and related workflows.
• Maintain accurate patient records and document treatment discussions and financial arrangements.
• Provide timely updates and handoffs between departments; escalate concerns as needed.
• Protect patient privacy and support a respectful, organized workplace.

Skills

Strong communication

Customer service

Organization

Attention to detail

Follow-through

Prioritize tasks

Cross-training

Ownership

Teamwork

Tools

Dentrix Ascend

Job description

Job Summary

We are seeking a dependable, organized, and compassionate Dental Patient & Treatment Coordinator to join our pediatric dental team. This position supports patients and families by coordinating dentist-recommended treatment, explaining scheduling and financial information, and helping create a welcoming experience throughout their care.

The coordinator will receive structured cross-training across different areas of the practice, including patient check-in and check-out, scheduling, insurance coordination, treatment presentation, records, and daily office operations. As training progresses, the coordinator will assist with these responsibilities based on practice needs.

The ideal candidate communicates clearly, takes ownership of assigned tasks, follows through consistently, welcomes feedback, and enjoys learning how the different parts of a dental practice work together. Previous dental office or treatment coordination experience is strongly preferred.

Responsibilities

• Present dentist-approved treatment plans to parents and guardians, explaining treatment sequencing, scheduling requirements, and next steps.
• Refer clinical questions and requests for treatment recommendations to the dentist or appropriate clinical team member.
• Explain estimated patient costs, insurance benefit information, payment options, and available financing according to practice procedures.
• Clearly communicate that insurance estimates are not guarantees of payment or coverage.
• Coordinate treatment appointments and follow-up care with families and the clinical team.
• Follow up on unscheduled treatment, pending appointments, and outstanding information needed to move care forward.
• Maintain accurate patient records and document treatment discussions, financial arrangements, and follow-up efforts.
• Learn and assist with patient check-in and check-out, appointment confirmations, scheduling, and routine patient communication.
• Cross-train in insurance eligibility, benefits, preauthorization processes, and related administrative workflows.
• Develop an understanding of clinical workflows and assist with coordination within assigned duties, training, and qualifications.
• Communicate timely updates and provide complete handoffs between departments.
• Identify missing information or workflow concerns, take appropriate action within the role, and involve a supervisor when needed.
• Complete assigned training, apply feedback, and demonstrate increasing accuracy and independence.
• Protect patient privacy and follow practice policies for handling confidential information.
• Contribute to a respectful, supportive, and organized workplace.

Qualifications

• Previous experience in a dental office, treatment coordination, or a patient-facing healthcare role is strongly preferred.
• Familiarity with dental terminology, treatment plans, insurance benefits, and patient financial discussions is preferred.
• Strong communication and customer service skills, with the ability to explain information clearly and respectfully.
• Excellent organization, attention to detail, and consistent follow-through.
• Ability to manage competing priorities while maintaining accuracy and professionalism.
• Willingness to cross-train and assist across different departments as practice needs require.
• Ability to take ownership of responsibilities, recognize when assistance is needed, and communicate concerns promptly.
• Receptiveness to coaching and the ability to apply feedback.
• Sound judgment, discretion, reliability, and a commitment to teamwork.
• Comfort using computers and learning dental practice management software; experience with Dentrix Ascend is a plus.
• Commitment to patient confidentiality and a positive experience for children and their families.