Pediatric Customer Care Specialist

Boston Brace International, Inc dba OP Specialty Bracing; Wayland (IA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Retirement Savings Plan

Paid Time Off (PTO) & Holidays

Job summary

Boston Brace International, Inc dba OP Specialty Bracing Wayland, Iowa, United States is seeking a Customer Service Associate to support customers, clinicians, distributors and internal departments.

The role focuses on processing orders, responding to inquiries, resolving customer concerns, and maintaining accurate records while ensuring a positive customer experience aligned with company goals.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Strong verbal and written communication skills.
• Ability to multitask and manage priorities.

Responsibilities

• Provide excellent customer service through phone, email, and other communication channels.
• Process customer orders accurately and in a timely manner.
• Respond to customer inquiries regarding products, orders, shipments, and account information.
• Document customer concerns, complaints, and product-related issues.
• Maintain accurate customer records and documentation within company systems.
• Coordinate with Manufacturing, Shipping, Quality, and Sales to support customer needs.
• Communicate order status, shipment information, and product availability to customers.
• Process returns, exchanges, and replacement requests according to company policies.
• Support special projects and administrative tasks as assigned.
• Perform other duties as assigned by manager.

Skills

Communication skills

Multitasking

Detail orientation

Education

High school diploma

Tools

ERP systems

CRM systems

Order entry systems

Job description

Boston Brace International, Inc dba OP Specialty Bracing Wayland, Iowa, United States is seeking a Customer Service Associate to support customers, clinicians, distributors and internal departments.

The role focuses on processing orders, responding to inquiries, resolving customer concerns, and maintaining accurate records while ensuring a positive customer experience aligned with company goals.