Pediatric Customer Experience Specialist

OP Specialty Bracing; Wayland (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Retirement Savings Plan

Paid Time Off (PTO) & Holidays

Job summary

OP Specialty Bracing is seeking a Customer Service Associate to join our team. You will support customers, clinicians, distributors, and internal departments by providing timely and professional service.

This role processes orders, responds to inquiries, resolves concerns, maintains accurate records, and ensures a positive customer experience aligned with company objectives. Responsibilities include handling orders, tracking shipments, maintaining ERP/CRM data integrity, and collaborating with

Qualifications

• High school diploma or equivalent is required.
• Previous customer service experience preferred.
• Strong verbal and written communication skills.
• Ability to multitask and manage competing priorities.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Professional demeanor and problem-solving skills.
• Experience with ERP/CRM or order entry is a plus.
• Must be flexible in schedule and duties.

Responsibilities

• Provide excellent customer service through phone, email, and other channels.
• Process customer orders accurately and promptly.
• Respond to inquiries regarding products, orders, shipments, and accounts.
• Document customer concerns and product-related issues.
• Maintain accurate customer records in company systems.
• Coordinate with Manufacturing, Shipping, Quality, and Sales to support customer needs.
• Communicate order status, shipment details, and product availability.
• Process returns, exchanges, and replacement requests per policy.
• Support special projects and administrative tasks as assigned.
• Perform other duties as assigned by manager.

Skills

Verbal communication

Written communication

Multitasking

Attention to detail

Teamwork

Problem solving

Education

High school diploma or equivalent

Tools

ERP systems

CRM systems

Order entry systems

Job description

OP Specialty Bracing is seeking a Customer Service Associate to join our team. You will support customers, clinicians, distributors, and internal departments by providing timely and professional service.

This role processes orders, responds to inquiries, resolves concerns, maintains accurate records, and ensures a positive customer experience aligned with company objectives. Responsibilities include handling orders, tracking shipments, maintaining ERP/CRM data integrity, and collaborating with