Automotive Claims Adjuster

TPI Global Solutions; Howell (MI); Hybride; USD 55 000 - 62 000; Plein temps

Résumé du poste

TPI Global Solutions is seeking an Auto PD Adjuster – Service Claims to manage a caseload of moderately complex auto claims across multiple offices on a hybrid schedule. The role requires strong investigative and negotiation skills, with ongoing training and career development opportunities.

The position offers a base salary range of $55,000 to $62,000 plus benefits. You will work Tuesday and Wednesday in the office with three remote days, and may adjust shifts between standard hours and a

Qualifications

• Associate degree required; bachelor's degree preferred or equivalent combination of education and experience.
• 2–3 years of front-line Auto claim-handling, investigation, and phone queue experience.
• Guidewire experience is a plus.
• Remote setup requires home-based internet connection (minimum 50 Mbps down / 10 Mbps up).
• Strong negotiation abilities within authority limits and context-specific resolutions.

Responsabilités

• Manage an active inventory of 80–120 moderately complex service claims from intake through resolution.
• Conduct thorough investigations, assess liability, evaluate damages and negotiate settlements.
• Coordinate with underwriting, legal, and other stakeholders for comprehensive investigations.
• Identify subrogation potential and set up files to support recovery efforts.
• Refer potentially suspicious claims to the Special Investigation Unit.
• Maintain reserves and authorize payments within limits; document activities clearly.

Connaissances

Negotiation skills

Communication

Investigation

Formation

Associate degree

Bachelor's degree preferred

Outils

Guidewire

Description du poste

Auto PD Adjuster – Service Claims - Worcester, MA - Howell, MI - Syracuse, NY - Itasca, IL

Position Overview

The Adjuster Service Claims is responsible for managing a caseload of moderately complex claims from initiation to resolution. This includes determining coverage and liability, conducting thorough investigations, evaluating damages, and negotiating settlements in accordance with policy terms, best practices, and jurisdictional requirements. The role involves direct communication with insureds and third parties, as well as accurate input and management of claim data.

What's in it For You?

Career Development: Permanent position robust training and development, on-the-job experiences, personalized coaching, and ongoing mentorship.

Compensation: Base salary target range is $55,000 - $62,000 (Exempt).

Flexible Schedule: Full-time role with a hybrid work schedule: 2 days (Tuesday and Wednesday) in the office and 3 days remote. Primary need is for standard 1st shift office hours, but also considering a mid-day shift option from 11:30 AM-8:00 PM.

Benefits: Offers major medical insurance, dental, vision, and 401(k).

Location Consideration

Available at the following office locations on a hybrid schedule:

• Worcester, MA
• Itasca, IL
• Howell, MI

Responsibilities:

• Manage an active pending inventory of approximately 80-120 moderately complex service claims from intake through resolution, receiving an average of 5 new claims daily.
• Conduct thorough investigations, assess liability, handle loop calls, and evaluate damages using established procedures.
• Engage underwriting, legal, and other core stakeholders for comprehensive investigation and evaluations.
• Identify and assign subrogation potential appropriately; set up files to support successful recovery efforts.
• Identify possibly suspicious claims and refer them to the Special Investigation Unit.
• Transfer risk to appropriate parties and implement management techniques to mitigate loss.
• Set reserves and authorize payments within specific limits and moderate scope of authority; utilize discretion and independent judgment.
• Utilize technology and data tools to enhance claims processing efficiency and accuracy in a paperless environment.
• Resolve claims with empathy and customer‑centricity; handle sensitive communications professionally and translate complex information for diverse audiences.
• Maintain detailed, compliant, and clear documentation of claim activities and communications so files are easily understood by others.
• Maintain appropriate adjuster licenses and continuing education credits across required states.
• Mentor entry-level adjusters and share best practices learned through training and experience.
• May represent the company in mediations, arbitrations, and trials.

Skills and Experience:

• Education: Associate degree required; bachelor's degree preferred or an equivalent combination of education and experience.
• Experience: Typically requires 2-3 years of relevant front‑line Auto claim‑handling, investigation, and phone queue experience, including handling third party handling and liability determinations.
• Technical Proficiency: Proficient with basic computer navigation, toggling between multiple systems/applications, and utilizing the MS Office suite; Guidewire experience is a plus.
• Remote Setup: Must possess and maintain a sufficient home‑based internet connection (minimum 50 Mbps download / 10 Mbps upload) to ensure productivity in a hybrid environment.
• Negotiation Skills: Ability to learn and handle negotiation conversations independently within authority limits, understanding common tactics for moderately complex resolutions.

Physical Demands & Work Environment:

• Ability to use a personal computer, phone systems, and standard office equipment.
• Ability to sit and/or stand for extended periods (75%-90%) in a standard office or remote workspace setting.
• Ability to perform effectively in a dynamic, fast‑paced environments.