PCT Workforce & Operations Leader

Henrico, Parham & Retreat Doctors' Hospitals; Richmond (VA); On-site; USD 39,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Telemedicine services

401(k) with match

Job summary

Henrico Doctors' Hospital is seeking a PCT Operations Manager to lead the Patient Care Technician workforce program. You will coach, develop pathways, engage colleagues and drive retention in partnership with nursing leadership and HR.

The role emphasizes workforce insights, program metrics, and collaboration across divisions to maintain a highly engaged PCT team aligned with facility goals.

Qualifications

• High School Graduate / GED required.
• Associate's degree in Healthcare, business, leadership, education, nursing or related field preferred.
• 5+ years of experience in progressive acute care, healthcare operations, or clinical support experience required.
• 5+ years of experience in workforce development, onboarding, retention, or process improvement preferred.
• BLS certification required.

Responsibilities

• Oversee the PCT workforce program including coaching and pathway navigation.
• Lead colleague engagement, workforce development, onboarding support, and retention strategies.
• Collaborate with nursing leadership, Clinical Education, Workforce Development, HR and stakeholders to remove barriers to participation, development and retention.

Skills

Career coaching

Workforce development

Onboarding

Retention strategies

Leadership

Education

High School Graduate/GED

Associate's degree (Healthcare/Leadership) preferred

Job description

Henrico Doctors' Hospital is seeking a PCT Operations Manager to lead the Patient Care Technician workforce program. You will coach, develop pathways, engage colleagues and drive retention in partnership with nursing leadership and HR.

The role emphasizes workforce insights, program metrics, and collaboration across divisions to maintain a highly engaged PCT team aligned with facility goals.