PCT Manager of Operations

Henrico, Parham & Retreat Doctors' Hospitals; Richmond (VA); On-site; USD 39,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Telemedicine services

401(k) with match

Job summary

Henrico Doctors' Hospital is seeking a PCT Operations Manager to lead the Patient Care Technician workforce program. You will coach, develop pathways, engage colleagues and drive retention in partnership with nursing leadership and HR.

The role emphasizes workforce insights, program metrics, and collaboration across divisions to maintain a highly engaged PCT team aligned with facility goals.

Qualifications

• High School Graduate / GED required.
• Associate's degree in Healthcare, business, leadership, education, nursing or related field preferred.
• 5+ years of experience in progressive acute care, healthcare operations, or clinical support experience required.
• 5+ years of experience in workforce development, onboarding, retention, or process improvement preferred.
• BLS certification required.

Responsibilities

• Oversee the PCT workforce program including coaching and pathway navigation.
• Lead colleague engagement, workforce development, onboarding support, and retention strategies.
• Collaborate with nursing leadership, Clinical Education, Workforce Development, HR and stakeholders to remove barriers to participation, development and retention.

Skills

Career coaching

Workforce development

Onboarding

Retention strategies

Leadership

Education

High School Graduate/GED

Associate's degree (Healthcare/Leadership) preferred

Job description

Salary Estimate: $38875.20 - $54412.80 / year

Learn More About The benefits Offered For This Job.

The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Introduction

Last year alone, HCA Healthcare colleagues invested over 156,000 hours impacting our communities. As a PCT Manager of Operations with Henrico Doctors' Hospital, you can be a manager in an organization that is devoted to giving!

Benefits

Henrico Doctors' Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as a PCT Manager of Operations. We care for our communities and employees! HCA Hope Fund in fourteen years reached a historic milestone: $50 million in help to our colleagues in need. Last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations.

Job Summary And Qualifications

The PCT Operations Manager serves as the facility leader for Patient Care Technician (PCT) workforce engagement, development, retention, and career advancement. The manager provides leadership for the PCT workforce program, including career coaching and pathway navigation, colleague engagement, workforce development, onboarding support, and retention strategies. The role maintains regular engagement with PCT colleagues and partners with nursing leadership, Clinical Education, Workforce Development, Human Resources, and other stakeholders to identify and remove barriers to participation, development, advancement, and retention. Through workforce insights, program metrics, and colleague feedback, the PCT Operations Manager supports a highly engaged, developed, and sustainable PCT workforce aligned with facility and division objectives.

What qualifications you will need

• High School Graduate / GED required
• Associate's degree in Healthcare, business, leadership, education, nursing or related field preferred
• 5+ years of experience in progressive acute care, healthcare operations, or clinical support experience required
• 5+ years of experience in workforce development, onboarding, retention, or process improvement preferred
• BLS certification required

Established in 1974, Henrico Doctors' Hospital is a 340-bed community hospital offering cardiology, gastroenterology, neurology, oncology, physical therapy, women's services and a 24/7 emergency department. Operated by HCA Healthcare, Henrico Doctors' Hospitals consists of three community campuses - Henrico, Parham, and Retreat Doctors' Hospitals along with a free-standing emergency center, Hanover Emergency Center. Envisioned, founded and supported by a group of independent physicians looking to provide high-quality care in an accessible community setting, Henrico Doctors' proudly remains committed to providing patients with the best care possible.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

Become a manager with an organization that invests in your career while giving to the community. We are seeking distinguished applicants for our PCT Manager of Operations opening. Help HCA Healthcare create healthier tomorrows for patients and communities.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.