PC Technician - Clinch River Regional Library

Tennessee Secretary of State; Clinton (TN); On-site; USD 45,000; Full time

Benefits offered by this job

State of Tennessee benefits package

Job summary

A governmental office is seeking a PC Technician in Clinton, TN, to provide technical support for public libraries across the region. Responsibilities include assisting with software updates, training library staff, and responding to IT support requests. The ideal candidate should possess a degree in IT, two years of relevant experience, and knowledge in troubleshooting and library systems. A competitive salary of $45,000 annually is offered along with state benefits.

Qualifications

• Graduation from an accredited college or university in relevant field is preferred.
• 2+ years experience in IT, hardware, software, user/system requirements analysis.
• A+ and/or Network+ certification is desirable.

Responsibilities

• Assist public libraries with system and software updates and maintenance.
• Provide technical training in group settings or webinars.
• Respond to requests from IT Helpdesk swiftly.

Skills

Microsoft Office

Library management systems

Troubleshooting

Interpersonal skills

Education

Degree in Information Systems, Computer Technology, or related field

Tools

Clean Slate

Job description

PC Technician - Clinch River Regional Library

Join to apply for the PC Technician - Clinch River Regional Library role at Tennessee Secretary of State.

Position Location: Clinton, TN

Mission: The mission of the Office of the Secretary of State is to exceed the expectations of our customers, the taxpayers, by operating at the highest levels of accuracy, cost-effectiveness, and accountability in a customer-centered environment.

Supervisor: Assistant Director of Information Technology

Summary: An employee in this classification performs information systems technical support work as required for the public libraries in the regional library systems. The employee will be assigned to work in a specific regional library and with specific public libraries in Tennessee. The employee will be expected to attend meetings and training programs at the State Library and Archives in Nashville or in other areas of the state.

Duties/Responsibilities

• Assist public libraries with system and software updates, computer maintenance, and software licensing.
• Assist Network Services Consultants with large project implementations, which may include assisting with paperwork, unpacking and setting up equipment, installing software, imaging hard drives, and training public library staff.
• Assist with automated library systems.
• Perform as coordinator for assigned region on the Information Systems Plan.
• Perform as coordinator with SOS Information Technology and Fiscal Office for the surplus state property.
• Interact effectively with public library personnel.
• Provide technical training on a wide variety of subjects in one‑on‑one training, group settings, or webinars.
• Assist assigned regional library as scheduled with non‑Information Technology duties.
• Monitor and respond quickly and effectively to requests received through the Secretary of State’s IT Call Center/Helpdesk.
• Perform other duties as assigned.

Minimum Qualifications

Education and Experience

• Graduation from an accredited college or university. A degree in information systems, computer technology, computer science, or another related field of study is desirable and will be given preference.
• At least two (2) years of experience in computer hardware, software, applications programming, user or system requirements analysis, the field of Information Technology analysis, design, development, and maintenance, or related experience in the successful implementation and maintenance of Information Technology.
• A+ and/or Network+ certification is desirable and will be given preference.
• Experience and education in the following areas may substitute for the required degree on a year‑for‑year basis: (1) one year experience in a public or regional library (required), and/or (2) diagnostic software/hardware technical support, and/or (3) hardware installation of computers and peripherals.

Knowledge and Abilities

• Experience in a library setting is desirable.
• Proficient in Microsoft Office, library circulation/management systems, anti‑virus software, security software such as Clean Slate, and Microsoft Windows.
• Proven ability to teach and train adults.
• Ability to provide basic troubleshooting over the phone.
• Ability to demonstrate a basic understanding of ethernet and wireless networking.
• An employee in this classification must be a team player with strong interpersonal skills capable of working well with public librarians and state staff.
• Ability to work unsupervised in a conscientious manner.
• Ability to work effectively in a mobile work environment.

Physical Requirements

• Must have and maintain a valid driver’s license, a good driving record, and be willing and able to travel independently throughout the state, including occasional overnight travel.
• Ability to handle boxes and equipment weighing a minimum of forty (40) pounds.
• Requires normal visual acuity and field of vision, hearing, and speaking.

Health, safety, and collections security

• Assist the organization in creating a safe and healthy working environment by working safely with the equipment provided.
• Follow instructions given for health and safety purposes and immediately report any unsafe working practices or hazardous working conditions.
• Take whatever measures are necessary to protect materials, property, and/or collections from loss, mutilation, or theft.

Salary: $45,000 annually plus the State of Tennessee benefits package.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Information Technology
• Internet Publishing