PC Analyst - Requisition #847097

Infor; Marshall (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology company in Marshall, MI, is seeking a Technical Support role to provide assistance with hardware and software issues for users. Candidates should have an associate degree in Information Technology and at least two years of Help Desk experience. Strong interpersonal and customer service skills are essential for this position. The role involves diagnosing and resolving technology-related issues while maintaining effective communication with users and stakeholders.

Qualifications

• Two years of Help Desk or IT Analyst experience or equivalent education.
• Professional certifications from CompTIA or Microsoft preferred.
• Understanding of personal computer and printer components.

Responsibilities

• Diagnose and resolve issues related to hardware and software.
• Provide technical support and assistance to users.
• Perform installation, setup, and maintenance of technology equipment.

Skills

Technical support

Customer service

Interpersonal skills

Problem-solving

Education

Associate degree in Information Technology or related field

Tools

Microsoft products (Windows, Word, Excel, PowerPoint, SharePoint)

Antivirus and malware programs

Job description

All CDC recommended vaccines are required vaccinations at Oaklawn. Seasonally, and upon determination of Senior leadership, the Influenza Vaccine may be mandatory; in those years, compliance is required. For all vaccines, Religious Exemptions and Medical Contraindications are available.

Job Summary

This role involves diagnosing and resolving issues related to computer hardware, software, mobile devices, output peripherals, telephony, fax systems, and digital signage. It involves providing technical support and guidance to both remote and on-site users. It demands a solid understanding of both fundamental and advanced technology topics, as well as dedication to keeping up with new trends and developments in the field. Continuous learning related to enterprise-wide hardware and applications are essential. Equally important is the ability to communicate effectively with end users, colleagues, and stakeholders. This role requires strong interpersonal skills, a focus on customer service, and the ability to explain technical concepts clearly and in a way that suits the audience.

Essential Functions

• Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives.
• Performs physical installation, setup, configuration, and maintenance of a wide variety of technology equipment.
• Conduct research and analysis to recommend hardware and software solutions aligned with organizational needs.
• Ensure proper security safeguards are in place, including protecting password privacy, scanning devices for vulnerabilities, responding to security alerts, maintaining and disposing of assets, and installing software to defend against modern threats.
• Develop departmental documentation for repeatable hardware and software setup procedures. Record solutions in the ticketing system to enable faster future issue resolution.
• Provides technical support and assistance to users regarding computer systems, hardware, software, and network issues.
• Adhere to escalation metrics with support teams to resolve issues quickly and ensure customer satisfaction. Document all interactions in the Service Desk system for tracking and analysis. Keep customers informed throughout the process and follow up to confirm resolution.
• Coordinate with service providers and external repair services as necessary.
• Works with Help Desk regularly; backs up Help Desk as needed. Works with the Network Team and Clinical Analysts for boots-on-the-ground problem resolution.
• Maintains organization of work areas, storage areas, and computer room.
• May lead or participate in special projects and be called on to assist other members of the Information Systems team.
• May be required to perform occasional on-call rotation with other team members.
• Other duties as assigned.

Minimum Qualifications

Associate degree in Information Technology or related field and two (2) years of Help Desk or IT Analyst experience or a commensurate combination of education and experience.

Knowledge, Skills & Abilities

Professional certifications from CompTIA or Microsoft are preferred. A strong understanding of personal computer and printer components, PC operating systems, antivirus and malware programs, healthcare software, commonly used applications, as well as diagnostic tools for computers. Familiarity with how application software is influenced by the operating environment, and insight into how software and hardware work together, including how devices connect to networks. Proficient in Microsoft products like Windows, Word, Excel, PowerPoint, and SharePoint. Demonstrated skills in building interpersonal relationships and delivering customer service, effectively assessing and prioritizing various tasks, projects, and demands, and performing well under pressure while managing time efficiently.

Working Conditions

May be occasionally exposed to hazardous materials or infectious diseases.

Physical Requirements

Constantly see/visual acuity, handle/grasp/feel, talk/hear. Frequently stand, sit, walk, reach, push/pull, bend/twist, stoop/kneel/crouch, lift/carry 1 to 49 lbs. Occasionally lift/carry 50+ lbs.

Marshall, 200 N. Madison, Marshall, MI 49068