PC Tech

Laramie County Government; Cheyenne (WY); On-site; USD 42,000 - 62,000; Full time

Job summary

Laramie County Government is seeking an IT Technician to provide staff with technical support and maintenance of computer hardware and software. Under supervision, you will resolve issues, configure devices, and ensure business continuity.

You will respond to service requests, document outcomes, train users, and assist with network and backup tasks. The role requires lifting up to 40 pounds and strict adherence to county safety policies.

Qualifications

• Experience providing technical support to staff and resolving hardware/software issues.
• Ability to install, configure, upgrade and maintain user computers and peripherals.
• Commitment to documenting calls, training users and following IT procedures.

Responsibilities

• Provides technical support, training and assistance to staff in County departments; analyzes problems and implements solutions according to IT Department procedures.
• Responds to service requests and calls for assistance; determines problem and resolves or forwards work orders to appropriate personnel; documents call records and results.
• Performs computer trouble-shooting to diagnose system problems; analyzes personal computer and peripherals' functionality; identifies, locates, resolves and repairs problems within scope of authority
• Installs, repairs, configures and upgrades user computers, Personal Digital Assistants, peripherals, laptops, communications equipment and specialty computers.
• Maintains and updates computer systems; installs software upgrades, enhancements and revised functions; documents work performed.
• Installs and relocates computers and peripheral hardware as directed; provides referral to supervisor when problems occur which are beyond the skills of the Technician, and tracks the problem until it has been resolved.
• Monitors backup systems for completion and accuracy, and performs special system backups.
• Assists in the installation of network and communications devices and components; checks physical wiring and component connectivity, and assures system safety and reliability.
• Tests software and hardware to help evaluate computer problems.
• Identifies technical problems which need to be addressed by improved policies or procedures.
• Trains users on software applications usage.
• Prepares and updates technical documentation according to policies.
• Complies with all County equipment and safety policies and procedures, and Occupational Health and Safety Administration (OSHA) rules and regulations.
• This position requires the ability to frequently lift, move and carry equipment and packages weighing up to 40 pounds.
• Performs other duties as assigned or required.

Skills

Technical support

Hardware troubleshooting

Software installation

Customer service

Documentation

OSHA compliance

Job description

Under direct supervision, investigates and resolves users' computer software and hardware problems to enhance business continuity; provides technical support functions and system maintenance assistance.

Essential Job Functions

• Provides technical support, training and assistance to staff in County departments; analyzes problems and implements solutions according to IT Department procedures.
• Responds to service requests and calls for assistance; determines problem and resolves or forwards work orders to appropriate personnel; documents call records and results.
• Performs computer trouble-shooting to diagnose system problems; analyzes personal computer and peripherals' functionality; identifies, locates, resolves and repairs problems within scope of authority
• Installs, repairs, configures and upgrades user computers, Personal Digital Assistants, peripherals, laptops, communications equipment and specialty computers.
• Maintains and updates computer systems; installs software upgrades, enhancements and revised functions; documents work performed.
• Installs and relocates computers and peripheral hardware as directed; provides referral to supervisor when problems occur which are beyond the skills of the Technician, and tracks the problem until it has been resolved.
• Monitors backup systems for completion and accuracy, and performs special system backups.
• Assists in the installation of network and communications devices and components; checks physical wiring and component connectivity, and assures system safety and reliability.
• Tests software and hardware to help evaluate computer problems.
• Identifies technical problems which need to be addressed by improved policies or procedures.
• Trains users on software applications usage.
• Prepares and updates technical documentation according to policies.
• Complies with all County equipment and safety policies and procedures, and Occupational Health and Safety Administration (OSHA) rules and regulations.
• This position requires the ability to frequently lift, move and carry equipment and packages weighing up to 40 pounds.
• Performs other duties as assigned or required.