PC Support Technician I – Onsite Help Desk (Security Clearance)

TRAX International Corporation; Arizona; On-site; USD 63,000 - 68,000; Full time

Job summary

TRAX International is seeking a PC Support Technician I at the Yuma Proving Ground, AZ location. Internal applicants only.

The role involves troubleshooting and resolving user incidents, maintaining tickets, and providing both onsite and remote support under the Army IT Metrics Program. The candidate must have a high school diploma, at least 1 year of related computer support experience, and plan to obtain CompTIA Security+ and Windows OS certifications within 6 months.

Qualifications

• Must possess a high school diploma or equivalent.
• Must have a minimum of one (1) year direct related computer support experience (relevant schooling may be substituted).
• Will be required to meet Army certification requirements by obtaining CompTIA Security+ and Windows OS certifications within six (6) months of hire.

Responsibilities

• Troubleshoots and resolves reported user incidents and fulfilling user requests within the Army Information Technology Metrics Program.
• Maintains assigned tickets in the Service Desk Work Order application.
• Provides onsite support and remote support with approved tools.
• Follows and executes documented processes, answering incoming user calls, routing tickets for approval, and providing technical assistance for customers.
• Maintains an issue/resolution knowledge base.

Education

High school diploma or equivalent

1 year direct related computer support experience

CompTIA Security+ certification

Windows OS certifications

Job description

TRAX International is seeking a PC Support Technician I at the Yuma Proving Ground, AZ location. Internal applicants only.

The role involves troubleshooting and resolving user incidents, maintaining tickets, and providing both onsite and remote support under the Army IT Metrics Program. The candidate must have a high school diploma, at least 1 year of related computer support experience, and plan to obtain CompTIA Security+ and Windows OS certifications within 6 months.