PC Services Technician (Sheriff's Office)

County of San Juan (NM); New Mexico; In loco; USD 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

County of San Juan (NM) seeks an IT Technician under general supervision to maintain, repair, deploy and troubleshoot Sheriff’s Office desktop and laptop computers; install software; provide training and help desk support to employees. Duties include Microsoft Office and proprietary software training and basic network support.

Qualifications include a high school diploma or GED with two years of computer maintenance experience; NM driver's license; IT certifications preferred.

Competenze

• High School diploma or GED required; two years in computer maintenance and operations.
• Technical training in the computer field preferred.
• Valid NM driver’s license or able to obtain within six months.
• IT Technician certifications preferred.

Mansioni

• Troubleshoots problems on PC hardware and software; diagnoses problems and repairs.
• Repairs and replaces equipment including modems, printers and drives; upgrades memory and processors.
• Tracks, inventories and moves PCs between locations; configures software and network connections.
• Maintains and updates the telephone system; configures for new/ transferred users; trains users on phones and voicemail.
• Creates and maintains databases in Microsoft Access and SQL; develops reports and trains users.
• Trains employees in Microsoft Office Suite; develops templates.
• Assists in department budget development and five-year plan data collection.
• Assists with Active Directory group policy administration.
• Assists with basic website maintenance and repairs.
• Schedules and performs backup procedures for servers and workstations.
• Maintains and troubleshoots in-car video camera systems.
• Performs other related duties as assigned.

Conoscenze

PC repair

Help desk

Office software training

Formazione

High School diploma or GED

Technical training in the computer field

IT Technician certifications preferred

Strumenti

Microsoft Access

SQL

Descrizione del lavoro

Under general supervision, maintains, inventories, repairs, deploys and troubleshoots Sheriff’s Office desktop and laptop computers; installs PC and network software; provides training and technical help desk support to employees; trains employees in Microsoft Office and proprietary software; assists in network support and troubleshooting.

• High School diploma or GED equivalent and two (2) years of computer maintenance and operations experience. Technical training in the computer field preferred.
• Valid State of New Mexico Driver’s license or able to obtain within six (6) months of employment.
• IT Technician certifications preferred

• Work is performed in an office environment; may be subject to repetitive motion such as typing, data entry and vision to monitor; may be subject to extended periods of intense concentration in the review of documents and reports.
• While performing the duties of this job, the employee is occasionally exposed to high, precarious places; risk of electrical shock; and vibration. The noise level in the work environment is usually moderate.
• Work schedule for this position may include working on religious holidays.
• Utilize, process, and navigate the County’s electronic ERP system as necessary and appropriate based on the needs and requirements of this position.

This list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

• Troubleshoots problems on individual PC hardware and software; diagnoses problems and makes appropriate repairs; assists with the network troubleshooting and mapping of ports, switches and computers.
• Repairs and replaces equipment including modems, printers, scanner, CD/DVD-ROM drives and hard drives; upgrades memory and processors.
• Tracks, inventories and moves PCs from one substation to another; configures the software and sets the network connections.
• Assists with maintenance and updates of the telephone system; assists in configuration of the system for new and transferred users; provides end-user training on the phone sets and voicemail setup.
• Creates and maintains databases in Microsoft Access and SQL; determines user needs and works with them to develop the database; develops standard reports and special reports as needed; trains users in the use of the database.
• Trains employees in the use of the Microsoft Office Suite; provides general training and helps them develop files and templates that apply to their individual jobs.
• Assists in the development of the department budget; collects data for the five year strategic plan and assists with implementation of this plan.
• Assists with the active directory group policy administration.
• Assist in basic website maintenance and repairs.
• Schedules and performs backup procedures for servers and workstations as requested.
• Maintains and troubleshoots in-car video camera systems.
• Performs other related duties as assigned.