IT Specialist

County of Otero; Alamogordo (NM); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Job summary

County of Otero in New Mexico seeks an IT Systems Administrator to maintain and secure County computer systems, perform data entry, and support end users. The role requires knowledge of Windows systems, networking, and Microsoft 365.

Responsibilities include installing hardware/software, managing mainframe/networked systems, cabling, and coordinating with various County departments. Travel to facilities is required.

Qualifications

• Knowledge of policies and procedures for State and County computer requirements.
• Knowledge of computer hardware components and their replacements.
• Familiarity with Windows configuration, deployment and administration.
• Experience with Microsoft 365 administration and Office suite.
• Networking fundamentals (TCP/IP, DNS, DHCP) and structured cabling practices.

Responsibilities

• Performs routine maintenance on County computers and networks.
• Maintains security precautions to protect systems.
• Installs, configures, and upgrades hardware and software on County systems.
• Maintains familiarity with County mainframe and NM networked systems for compatibility and security.
• Performs data entry and maintains records of system usage and maintenance.
• Educates end users about network security and best practices.
• Coordinates with staff and travels to County facilities as needed.
• Installs, maintains, and repairs network cabling, switches and routers.

Skills

Strong written and oral communications

Public relations and customer service

Follow and relay complex instructions

Operate office equipment

Education

High School Diploma (with Experience)

Associate degree

Tools

Windows systems administration

Microsoft 365 administration

Microsoft Office applications

Job description

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Experience Required: Two (2) years’ experience providing maintenance and technical support for an organization’s IT Systems.

Minimum Education Requirements: High School Diploma (with Experience) or Associate (Preferred)

Department: Information Technology

Supervisory Responsibility: Direct (0); Indirect (0)

Primary Work Location: Works inside in an office setting, with regular travel to County facilities.

Certification: Preferred (CompTIA A+, Network+, Security+)

Driver’s License: Valid Driver’s License

Job Summary: Provides security procedures to prevent unauthorized users from accessing County systems; performs data entry into various programs within the network system; performs a variety of technical tasks relative to assigned areas of responsibility. Ensures that computer hardware and software, as well as networks and servers, work consistently and correctly. Installs programs, configures networks and databases, and provides assistance to end users. Maintains and improves the client and server systems of Otero County to ensure all employees have the technology they need to complete their work and that the organization’s important files and information remain safe and intact.

Essential Job Functions

An employee in this position may be called upon to do any or all of the following essential duties:

• Performs routine and scheduled maintenance on independent and networked computers across County departments.
• Provides and maintains adequate security precautions within the computer systems to prevent both internal and external damage to systems.
• Installs, configures, and upgrades hardware and software on County systems.
• Maintains familiarity with the County’s mainframe computer systems to ensure compatibility with programs used by County departments.
• Maintains familiarity with the State of New Mexico networked computer systems used within the County to ensure both security compliance and compatibility with existing and new programs.
• Performs data entry into the various programs used by the County.
• Maintains records of computer system usage and maintenance.
• Performs a variety of recordkeeping and general clerical functions.
• Educates end users about network security and best practices for computer usage.
• Coordinates with staff at all levels and provides responsive customer service.
• Travel to County facilities and departments as needed.
• Installs, maintains, and repairs network cabling in new or existing buildings.
• Installs network switches and routers.
• Performs termination and testing of new cabling.
• Helps ensure County systems protect the confidentiality, integrity, and availability of data.
• Is available to work extended hours and after normal duty hours as needed.
• Ensures that workstations can successfully connect to networks and access business-critical data at all times.
• Other duties as required.

Knowledge, Skills, and Abilities (KSAs) for Position

An employee in this class must have the following knowledge, skills, and abilities upon application:

Knowledge

• Policies and procedures of both State and County computer requirements.
• Community service agencies and responsibilities.
• Computer hardware components and their replacement, including memory, video cards, hard drives, power supplies, and cabling.
• Modern office procedures, methods and computer equipment.
• Correct English usage, spelling, punctuation and grammar.
• County functions, policies, and procedures, or the ability to learn them quickly.
• Configuration, deployment, and administration of Windows systems.
• Microsoft Office applications, including Word, Excel, and Outlook.
• Microsoft 365 administration.
• Networking fundamentals (TCP/IP, DNS, DHCP, switching, routing) and structured cabling practices.

Skills

• Strong written and oral communications and relational skills.
• Public relations and customer service.
• Follow and relay complex oral and written instructions, policies, and procedures.
• Operate a variety of office equipment, including computer terminal, related software programs, printer, calculator, fax, and copier.

Abilities

• Interpret and apply pertinent rules, regulations, policies, and procedures.
• Type accurately at a speed necessary for successful job performance.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain cooperative working relationships with those contacted in the course of work.
• Maintain mental capacity which allows for effective interaction and communication with others.
• Ability to diagnose problems and determine the best solution to correct them.
• Apply analytical thinking to develop practical solutions.
• Ask effective questions to guide the conversation and help customers or employees explain issues thoroughly.

Physical Demands

The following physical abilities are required:

• The work is light work, which requires exerting up to 25 pounds of force occasionally and/or up to 10 pounds of force frequently to move objects.
• While performing the duties of the job, the employee is regularly required to talk or hear.
• The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms.
• The employee is occasionally required to stand and walk.
• The employee is occasionally required to climb ladders, kneel, crouch, and work in ceilings or other tight spaces when installing cabling and equipment.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in the work environment is usually quiet. The employee may occasionally be exposed to server rooms, dust, varying temperatures, and driving between County facilities.

Safety Requirements

The employee is expected to follow all safety procedures as required.

**This position description is a general guideline for work behavior and is not intended to be a comprehensive listing of all job duties. Therefore, it is also not, nor can it be implied to be, a contract of employment. The contents of this position description may be changed without notice, and employment may be terminated by either party, at will. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.