PC & Network Technician — Troubleshoot, Support & Secure Systems

Hawthornemachineryco; San Diego (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive Compensation

Medical, Dental and Vision plans

401(k) Plan + Company Matching

Tuition Reimbursement

Boot Reimbursement

Company-Supplied Uniforms

Advanced Technical Training

Hawthorne CAT discounts

Paid Time Off (PTO)

Job summary

Hawthorne Cat in California is seeking an IT Technician to install, troubleshoot, and service computers and network equipment across the organization. You will support PCs, laptops, servers, printers, and mobile devices, while guiding users and maintaining security practices.

The role requires a technical associate degree or equivalent experience, strong Windows, MS Office, and Active Directory skills, and the ability to work independently with excellent communication.

Qualifications

• Associate’s degree in a technical field or equivalent experience.
• Ability to stay current with changes in technology through independent research and discovery.
• Assess new technologies for applicability to Hawthorne’s System needs
• Strong Windows OS familiarity including Windows 10 and 11
• Strong knowledge of MS Office and Outlook
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to work independently and manage time efficiently to meet project deadlines.
• Self-motivated, detail-oriented, and able to take direction.
• Must have a valid California Class C Driver’s license.
• Excellent oral and written communication skills.

Responsibilities

• Hardware/Software configuration, support, installation, upgrades, and troubleshooting of PCs, laptops, desktops, and servers.
• Support and troubleshoot customer-owned laptops with hardware diagnostics, OS issues.
• Network troubleshooting such as basic IP configuration within Windows OS.
• Troubleshoot wireless networks.
• Install and configure software such as MS Office and Adobe.
• Interface with customers to schedule and provide service for supported platforms.
• Provide remote assistance and troubleshooting using various remote tools.
• Install, troubleshoot, and repair printers and print servers.
• Manage user accounts in Active Directory, Microsoft 365, or similar platforms.
• Deploy antivirus/endpoint protection tools; respond to security alerts.
• Track and maintain inventory of hardware, software licenses, and warranties.
• Log, prioritize, and resolve support tickets within defined SLA timeframes using a helpdesk system.
• Liaise with third-party vendors for warranty claims, hardware repairs, and software support.
• Configure and troubleshoot mobile devices (iOS/Android), including MDM enrollment.
• Create and maintain knowledge base articles, how-to guides, and standard operating procedures.
• Set up workstations, accounts, and software for new employee onboarding.
• Educate end users on cybersecurity best practices, including phishing awareness and password hygiene.
• Coordinate and communicate with other teams throughout the organization.
• Research, recommend, and implement new technologies to meet business objectives.
• Perform additional duties as needed.

Skills

Windows OS

MS Office

Outlook

Communication

Problem Solving

Time Management

Independent Work

Detail Oriented

Cybersecurity Awareness

Customer Service

Education

Associate’s degree in a technical field

Tools

Active Directory

Microsoft 365

MDM Enrollment

Job description

Hawthorne Cat in California is seeking an IT Technician to install, troubleshoot, and service computers and network equipment across the organization. You will support PCs, laptops, servers, printers, and mobile devices, while guiding users and maintaining security practices.

The role requires a technical associate degree or equivalent experience, strong Windows, MS Office, and Active Directory skills, and the ability to work independently with excellent communication.