PC/LAN Tech Senior-Lead

Maricopa County; Phoenix (AZ); Hybrid; USD 43.000 - 66.000; Vollzeit

Benefits dieser Stelle

Tuition reimbursement

Low-cost healthcare for you and depend

Paid vacation, sick time, and parental

On-site childcare center - Kids Club

Work-life balance with hybrid/alt work

Growing and development opportunities

Zusammenfassung

Maricopa County is seeking a Senior PC/LAN Technician to provide advanced hardware, software, and workstation support across the organization. You will mentor junior staff, assist with escalations, and collaborate with IT teams to meet service objectives.

The role emphasizes end-user computing reliability, project involvement, and a strong focus on customer service as part of a high-demand IT environment in Maricopa County.

Qualifikationen

• Five years of experience in computer repair, desktop technical support, or technical support analyst roles.
• Candidates should have strong customer service and communication skills.
• Experience supporting end-user computing environments is preferred.

Aufgaben

• Provide advanced troubleshooting for complex hardware, software, OS, and network issues across end-user devices.
• Serve as escalation point for Help Desk and PC/LAN staff and mentor junior technicians.
• Support computer deployments, imaging, upgrades, and configurations and manage device lifecycle.
• Collaborate with IT teams on technical projects and document procedures.

Kenntnisse

Desktop support

Troubleshooting

End-user computing

Hardware support

Ausbildung

High school diploma or GED

Associate’s degree preferred

Jobbeschreibung

Posting Date

10/09/26

Application Deadline

10/14/26

Pay Range

$31.00 - $48.50 hourly

Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. The position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.

Job Type

Unclassified

Department

County Attorney

About The Position

The Senior PC/LAN Technician provides advanced technical support to MCAO staff, serving as a subject-matter expert on complex hardware, software, and workstation issues. This position supports daily IT operations, assists with escalated technician requests, participates in technical projects, and ensures reliable end-user computing environments. The Senior PC/LAN Technician also acts as a mentor, and an escalation point for junior technical staff and collaborates closely with IT teams to meet service objectives.

About Us

We believe in integrity. We believe in justice for all. We are proud to deliver high-quality prosecution, comprehensive victims’ services, crime prevention programs, and more to the residents of Maricopa County. If you would like to utilize your talents and skills to stand up for Maricopa County,

Proud to Offer

• Work with a greater purpose
• Tuition reimbursement
• Exceptional work-life balance, with hybrid and alternative work schedule options
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 11.98% per paycheck contribution rate that includes a 100% employer match on Day 1
• Want to learn more about the County’s Qualifying and Compensation Philosophy? Follow this link to learn more! Work With Us | Maricopa County, AZ

We Require

• Five years of experience in computer repair, desktop technical support, or technical support analyst roles
• High school diploma or GED
• A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis.

Other Requirements

• Must possess or have the ability to obtain a valid Arizona Driver’s License at the time of hire
• Must obtain ACJIS Criminal Justice Practitioner Certification upon hire or promotion and maintain certification throughout the course of this assignment
• Requires on-call and overtime availability for after-hours inquiries, incidents, and alerts
• May be required to testify in court proceedings
• May be required to travel to perform certain work functions

NOTE: The Maricopa County Attorney's Office requires a thorough background check of all successful candidates and is authorized to test prospective employees for the presence of illegally accessed drugs. Drug testing is conducted after an offer has been extended and before employment begins.

We Also Value

• Associate’s degree in Computer Science or a related field is preferred
• CompTIA A+ certification
• Experience in a justice/law enforcement environment
• Excellent customer service and communication skills, including the ability to explain technical concepts to non-technical audiences

Job Contributions

• Provides advanced troubleshooting and resolution for complex hardware, software, operating system, and network issues across all end-user devices; serves as an escalation point for Help Desk and PC/LAN staff, and provides mentoring and backup support during high call volume
• Supports computer deployments, imaging, upgrades, and configurations, and manages full device lifecycle activities, including provisioning, patching, replacement, and decommissioning
• Supports technical projects and acts as a liaison between end users and technical teams
• Evaluates hardware and software solutions; assists with installation, compatibility testing, troubleshooting, and documentation
• Maintains inventories of PCs, peripherals, and related assets, supporting asset tracking and lifecycle reporting
• Develops and maintains technical documentation, knowledge base articles, and standard operating procedures
• Contributes to process improvements and best practices for desktop support operations
• Provides onsite and remote support for meetings, presentations, and courtroom technology setups

Working Conditions

• The Senior PC/LAN Technician will maintain a physical presence during MCAO business hours, from Monday to Friday, 8 AM to 5 PM.
• This role requires strong listening skills, attention to detail, and the ability to manage high-stress situations while handling a high volume of calls with minimal supervision. The specialist must resolve and elevate issues professionally and communicate effectively with all ITD teams.
• The position requires adaptability, resilience, and a positive approach to shifting priorities. Success depends on strong interpersonal skills, professionalism, attention to detail, and a willingness to learn in a fast-paced environment. Building trust with approximately 30 ITD team members and over 1,000 users is essential.
• This position requires the use of personal or County vehicles for County business. Candidates must possess a valid driver's license, maintain an acceptable driving record, and be physically capable of safely operating vehicles. The use of personal vehicles for County business is contingent upon authorization and adequate personal insurance coverage. This role involves reaching overhead; sitting; standing; crouching, crawling; lifting over 40 pounds from the floor to the waist; pushing, pulling, or carrying over 40 pounds for extended distances when installing systems and equipment.

Selection Procedure

• Consideration will only be given to candidates who submit online applications
• Candidates will be contacted primarily through email and their Workday online application profile
• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact [e-mail] to initiate the interactive process.