PC/LAN Tech Senior-Lead

Maricopa County; United States; Hybrid; USD 43,000 - 66,000; Full time

Benefits offered by this job

Tuition reimbursement

Hybrid work options

Career growth opportunities

Comprehensive health care for you and/

On-site childcare options

Paid vacation and sick leave

Wellness program with incentives

Arizona State Retirement System with 1

Job summary

Maricopa County is seeking a Senior PC/LAN Technician to provide advanced technical support for hardware, software, and workstation issues across the organization. You will mentor junior staff and serve as a technical escalation point while collaborating with IT teams to meet service objectives.

Responsibilities include supporting daily operations, deployments, imaging, and lifecycle management of devices, with a focus on end-user computing reliability.

Qualifications

• Five years of experience in computer repair, desktop technical support, or technical support analyst roles.
• High school diploma or GED; post-secondary education may substitute on a year-for-year basis.
• ACJIS Certification and CompTIA A+ certification are preferred.
• Associate’s degree in Computer Science or related field is preferred.

Responsibilities

• Provide advanced troubleshooting and resolution for complex hardware, software, OS, and network issues across end-user devices.
• Serve as escalation point for Help Desk/PC-LAN staff and mentor junior staff.
• Support deployments, imaging, upgrades, configurations, and full device lifecycle activities.

Skills

Five years experience

Excellent customer service

Communication skills

Courtroom technology support

Education

High school diploma or GED

Associate’s degree in CS/related field (preferred)

Tools

ACJIS Certification

CompTIA A+ Certification

Job description

Posting Date 10/09/26 Application Deadline 10/14/26 Pay Range $31.00 - $48.50 hourly Salary offers are based on the candidate’s equivalent experience and internal equity with other employees within the same job classification.

The position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.

Job Type Unclassified Department County Attorney

About the Position

The Senior PC/LAN Technician provides advanced technical support to MCAO staff, serving as a subject‑matter expert on complex hardware, software, and workstation issues. This position supports daily IT operations, assists with escalated technician requests, participates in technical projects, and ensures reliable end‑user computing environments. The Senior PC/LAN Technician also acts as a mentor, and an escalation point for junior technical staff and collaborates closely with IT teams to meet service objectives.

About Us

We believe in integrity. We believe in justice for all. We are proud to deliver high‑quality prosecution, comprehensive victims’ services, crime prevention programs, and more to the residents of Maricopa County.

Work With Us | Maricopa County, AZ

• Tuition reimbursement
• Exceptional work‑life balance, with hybrid and alternative work schedule options
• Opportunities for growth and development within Maricopa County
• Low‑cost, high‑value healthcare for you and your qualifying dependents
• Childcare benefits, including access to our on‑site center, Maricopa County Kids Club, dedicatedtoserving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the ArizonaState Retirement System, a defined retirement benefit requiring a11.98% per paycheck contribution rate that includes a100% employer match on Day1

We Require Five years of experience in computer repair, desktop technical support, or technical support analyst roles

• High school diploma or GED
• A combination of post‑secondary education and/or job‑related experience may substitute for the minimum qualifications on a year‑for‑year basis.

Other Requirements

• Must possess or have the ability to obtain a valid Arizona Driver’s License at the time of hire
• Must obtain ACJIS Criminal Justice Practitioner Certification upon hire or promotion and maintain certification throughout the course of this assignment
• Requires on‑call and overtime availability for after‑hours inquiries, incidents, and alerts
• May be required to testify in court proceedings
• May be required to travel to perform certain work functions
• NOTE: The Maricopa County Attorney’s Office requires a thorough background check of all successful candidates and is authorized to test prospective employees for the presence of illegally accessed drugs.
• Drug testing is conducted after an offer has been extended and before employment begins.
• We Also Value Associate’s degree in Computer Science or a related field is preferred
• CompTIA A+ certification
• Experience in a justice/law enforcement environment
• Excellent customer service and communication skills, including the ability to explain technical concepts to non‑technical audiences

Job Contributions

• Provides advanced troubleshooting and resolution for complex hardware, software, operating system, and network issues across all end‑user devices
• serves as an escalation point for Help Desk and PC/LAN staff, and provides mentoring and backup support during high call volume
• Supports computer deployments, imaging, upgrades, and configurations, and manages full device lifecycle activities, including provisioning, patching, replacement, and decommissioning
• Supports technical projects and acts as a liaison between end users and technical teams
• Evaluates hardware and software solutions
• assists with installation, compatibility testing, troubleshooting, and documentation
• Maintains inventories of PCs, peripherals, and related assets, supporting asset tracking and lifecycle reporting
• Develops and maintains technical documentation, knowledge base articles, and standard operating procedures
• Contributes to process improvements and best practices for desktop support operations
• Provides onsite and remote support for meetings, presentations, and courtroom technology setups

Working Conditions

The SeniorPC/LAN Technician willmaintain a physical presence during MCAO business hours, from Monday to Friday, 8 AM to 5 PM. This role requires strong listening skills, attention to detail, and the ability to manage high‑stress situations while handling a high volume of calls with minimal supervision. The specialist must resolve and raise issues professionally and communicate effectively with all ITD teams. The position requires adaptability, resilience, and a positive approach to shifting priorities. Success depends on strong interpersonal skills, professionalism, attention to detail, and a willingness to learn in a fast‑paced environment. Building trust with approximately 30 ITD team members and over 1,000 users is essential. This position requires the use of personal or County vehicles for County business. Candidates must possess a valid driver’s license, maintain an acceptable driving record, and be physically capable of safely operating vehicles. The use of personal vehicles for County business is contingent upon authorization and adequate personal insurance coverage. This role involves reaching overhead; sitting; standing; crouching, crawling; lifting over 40 pounds from the floor to the waist; pushing, pulling, or carrying over 40 pounds for extended distances when installing systems and equipment.

Selection Procedure

Consideration will only be given to candidates who submit online applications

Candidates will be contacted primarily through email and their Workday online application profile

Must pass a pre‑employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety‑sensitive

Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact [e-mail] to initiate the interactive process.

Who is that, you may ask? Forbes has rated Maricopa County one of Arizona’s Best Employers in2024. We are over 13,000 employees strong, providing vital services for one of the fastest‑growing counties in the nation, with over four million residents who call Maricopa County home. You may wonder what we do, and it may be easier to answer that by asking what are you interested in! Join us and you will become part of a dynamic group of diverse and talented professionals who are passionate about making a difference and giving back to their communities. We offer career paths and opportunities in just about every job category and job level imaginable, so your journey with us is what you make of it! Along with offering purposeful careers, you can expect a rich selection of economical and comprehensive healthcare options, robust retirement plans, tuition and loan payment programs, and multiple paid leave options, as part of an overall generous compensation and benefits package. Thinking about career options, then please think about us! We are Maricopa County.