PC/LAN Tech Senior-Lead

Maricopa; Phoenix (AZ); Hybrid; USD 43,000 - 66,000; Full time

Benefits offered by this job

Tuition reimbursement

Excellent work-life balance

Hybrid schedule

Job summary

Maricopa County Attorney's Office is seeking a Senior PC/LAN Technician to deliver advanced hardware/software support, participate in IT projects, and mentor junior staff. The role emphasizes end-user computing reliability, imaging, deployments, and lifecycle management.

Candidates should have five years of related experience and relevant certifications.

Qualifications

• Five years of experience in computer repair or technical support roles.
• Strong customer service and communication skills.
• Ability to explain technical concepts to non-technical audiences.
• ACJIS Certification is required upon hire or promotion.

Responsibilities

• Provide advanced troubleshooting and resolution for complex hardware, software, OS, and network issues across end-user devices.
• Mentor junior staff and provide escalation support during high call volumes.
• Support deployments, imaging, upgrades, configurations, and full device lifecycle activities.
• Develop and maintain technical documentation and SOPs.

Skills

Five years experience

Customer service

Communication skills

Explain technical concepts

Education

High School diploma or GED

Assoc. degree in CS or related field preferred

Tools

CompTIA A+ certification

ACJIS Certification

Job description

## PC/LAN Tech Senior-LeadApply: 225 W Madison St, Phoenix, AZ 85003: Full time: Posted Today: End Date: October 15, 2026 (5 days left to apply): JR26253**Posting Date**10/09/26**Application Deadline**10/14/26**Pay Range**$31.00 - $48.50 hourly Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. The position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.**Job Type**Unclassified**Department**County Attorney**About the Position**The Senior PC/LAN Technician provides advanced technical support to MCAO staff, serving as a subject-matter expert on complex hardware, software, and workstation issues. This position supports daily IT operations, assists with escalated technician requests, participates in technical projects, and ensures reliable end-user computing environments. The Senior PC/LAN Technician also acts as a mentor, and an escalation point for junior technical staff and collaborates closely with IT teams to meet service objectives.**About Us**We believe in integrity. We believe in justice for all. We are proud to deliver high-quality prosecution, comprehensive victims’ services, crime prevention programs, and more to the residents of Maricopa County. If you would like to utilize your talents and skills to stand up for Maricopa County, apply today and join our team! **Proud to Offer*** Work with a greater purpose* Tuition reimbursement* Exceptional work-life balance, with hybrid and alternative work schedule options* Opportunities for growth and development within Maricopa County* Low-cost, high-value healthcare for you and your qualifying dependents* Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families* Paid vacation, sick time, and parental leave* Extensive wellness program, including an incentive* Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 11.98% per paycheck contribution rate that includes a 100% employer match on Day 1* Want to learn more about the County’s Qualifying and Compensation Philosophy? Follow this link to learn more! Work With Us | Maricopa County, AZ **We Require*** Five years of experience in computer repair, desktop technical support, or technical support analyst roles* High school diploma or GED* A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis. **Other Requirements*** Must possess or have the ability to obtain a valid Arizona Driver’s License at the time of hire* Must obtain ACJIS Criminal Justice Practitioner Certification upon hire or promotion and maintain certification throughout the course of this assignment* Requires on-call and overtime availability for after-hours inquiries, incidents, and alerts* May be required to testify in court proceedings* May be required to travel to perform certain work functions NOTE: The Maricopa County Attorney's Office requires a thorough background check of all successful candidates and is authorized to test prospective employees for the presence of illegally accessed drugs. Drug testing is conducted after an offer has been extended and before employment begins. **We Also Value*** Associate’s degree in Computer Science or a related field is preferred* CompTIA A+ certification* Experience in a justice/law enforcement environment* Excellent customer service and communication skills, including the ability to explain technical concepts to non-technical audiences **Job Contributions*** Provides advanced troubleshooting and resolution for complex hardware, software, operating system, and network issues across all end-user devices; serves as an escalation point for Help Desk and PC/LAN staff, and provides mentoring and backup support during high call volume* Supports computer deployments, imaging, upgrades, and configurations, and manages full device lifecycle activities, including provisioning, patching, replacement, and decommissioning* Supports technical projects and acts as a liaison between end users and technical teams* Evaluates hardware and software solutions; assists with installation, compatibility testing, troubleshooting, and documentation* Maintains inventories of PCs, peripherals, and related assets, supporting asset tracking and lifecycle reporting* Develops and maintains technical documentation, knowledge base articles, and standard operating procedures* Contributes to process improvements and best practices for desktop support operations* Provides onsite and remote support for meetings, presentations, and courtroom technology setups **Working Conditions*** The Senior PC/LAN Technician will maintain a physical presence during MCAO business hours, from Monday to Friday, 8 AM to 5 PM.* This role requires strong listening skills, attention to detail, and the ability to manage high-stress situations while handling a high volume of calls with minimal supervision. The specialist must resolve and escalate issues professionally and communicate effectively with all ITD teams.* The position requires adaptability, resilience, and a positive approach to shifting priorities. Success depends on strong interpersonal skills, professionalism, attention to detail, and a willingness to learn in a fast-paced environment. Building trust with approximately 30 ITD team members and over 1,000 users is essential.* This position requires the use of personal or County vehicles for County business. Candidates must possess a valid driver's license, maintain an acceptable driving record, and be physically capable of safely operating vehicles. The use of personal vehicles for County business is contingent upon authorization and adequate personal insurance coverage. This role involves reaching overhead; sitting; standing; crouching, crawling; lifting over 40 pounds from the floor to the waist; pushing, pulling, or carrying over 40 pounds for extended distances when installing systems and equipment. **Selection Procedure*** Consideration will only be given to candidates who submit online applications* Candidates will be contacted primarily through email and their Workday online application profile* Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitiveMaricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact [e-mail] to initiate the interactive process.