PC Helpdesk Technician

C; City of Syracuse (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

C&S Companies in Syracuse, NY is seeking a PC Support / Helpdesk Technician to assist staff with applications, hardware, and peripherals. You will troubleshoot issues, provide guidance, and support ongoing IT projects to help achieve company goals.

Responsibilities include answering questions in person or by phone, installing hardware/software on Windows, performing basic repairs, managing inventory, troubleshooting networks, imaging devices, and documenting solutions.

Qualifications

• Associate’s degree and 1–3 years of applicable experience.
• Must be detail oriented, organized and a self-starter.
• Strong interpersonal and customer service skills
• CompTIA A+ and/or related certifications preferred.
• Ability to lift 30lbs.
• Ability to sit for extended periods of time.
• A valid NYS Driver’s License
• Ability to drive to offices and travel to remote locations for support if needed.
• Strong written and verbal communication skills
• Ability to simplify technical language into easy-to-understand phrasing.
• Patience and empathy when helping users.
• Excellent time management and organizational skills

Responsibilities

• Answer staff questions in person and via phone on all company supported applications.
• Install hardware and software on Windows computers.
• Perform basic hardware repairs and coordinate warranty service when needed.
• Support computer and IT equipment inventory management including repair/service tracking and reporting.
• Basic wired and wireless network troubleshooting.
• PC imaging and deployment.
• Setup of Laptop, docking stations, monitors and any other end user devices.
• Troubleshoot computer problems.
• Work one-on-one with staff on IT projects.
• Provide recommendations on company technology purchases.
• Document resolutions for future reference.
• Work as a team member with other technical staff to ensure connectivity and compatibility between systems.
• Other duties as assigned.

Skills

Customer service

Interpersonal skills

Time management

Communication

Self-starter

Education

Associate's degree

1–3 years experience

Tools

PowerShell

Helpdesk ticketing systems

Job description

The PC Support / Helpdesk Technician will work with IT staff members and use his/her technical skills to support company applications, hardware, and peripherals. They will troubleshoot computer problems, determine the source of any issues, give advice, and assist on appropriate action. Additionally, the PC Support / Helpdesk Technician will participate in research and projects to supportcompany goals and initiatives.

Position Responsibilities

• Answer staff questions in person and via phone on all company supported applications.
• Install hardware and software on Windows computers.
• Perform basic hardware repairs and coordinate warranty service when needed.
• Support computer and IT equipment inventory management including repair/service tracking and reporting.
• Basic wired and wireless network troubleshooting.
• PC imaging and deployment.
• Setup of Laptop, docking stations, monitors and any other end user devices.
• Troubleshoot computer problems.
• Work one-on-one with staff on IT projects.
• Provide recommendations on company technology purchases.
• Document resolutions for future reference.
• Work as a team member with other technical staff to ensure connectivity and compatibility between systems.
• Other duties as assigned.

Required Knowledge/Skills/Abilities

• Associate’s degree and one to three years of applicable experience.
• Must be detail oriented, organized and a self-starter.
• Strong interpersonal and customer service skills
• CompTIA A+ and/or related certifications preferred.
• Ability to lift 30lbs.
• Ability to sit for extended periods of time.
• A valid NYS Driver’s License
• Ability to drive to offices and travel to remote locations for support if needed.
• Strong written and verbal communication skills
• Ability to simplify technical language into easy-to-understand phrasing.
• Patience and empathy when helping users.
• Excellent time management and organizational skills

Desired Knowledge/Skills/Abilities

• Experience with Windows 11
• Experience with Office 365
• Experience with Helpdesk Ticketing Systems
• Experience with PowerShell and Scripting

WHO WE ARE: C&S Companies,

operating for more than 50 years, is a national planning, design and construction firm with over 600 employees and growing. C&S Companies delivers critical infrastructure design, planning and construction services in aviation, civil/site infrastructure, construction and program management, construction/design-build, energy, environmental, facilities, architecture, planning, sustainability and transportation.

Our headquarters is in Syracuse, NY with offices in New York State, California, Arizona, Ohio, Michigan, Florida and Pennsylvania.

At C&S Companies, we believe work environment, culture, and the opportunity to learn and grow are key elements when considering a new job. We are just the right size to provide the resources and support you need without the burdensome bureaucracy of a large corporate environment. To that end, we foster a family-friendly and supportive workplace; collaborative and employee-focused with an emphasis on quality, integrity, trust fun and accountability.