PC/Audiovisual Technician

Indian Hills Community College; Ottumwa (IA); On-site; USD 35,000 - 55,000; Full time

Job summary

Indian Hills Community College is seeking a staff member to manage computer hardware and software installation, maintenance, and support for instruction and administration. The role includes audio-visual design installation and maintenance across campus and learning spaces.

The position requires an Associate degree (preferred) with 2+ years of experience in troubleshooting, installation, and upgrading equipment.

Qualifications

• Two years experience in troubleshooting, maintaining, installing, and upgrading computer and audio visual equipment.
• Good understanding of several computer application packages; willingness to learn new technologies.
• High level of oral and written communication skills; able to work with users at all competency levels.

Responsibilities

• Diagnose and resolve technical problems relating to computer equipment, printers, audio visual, including software and hardware.
• Establish minimum documentation standards and update these as changes occur.
• Assist in maintaining an up-to-date inventory of all computer equipment, supplies and software.
• Install computer hardware and software at the various areas of the college.
• Perform routine computer maintenance and help coordinate the maintenance of all computer equipment.
• Furnish computer hardware and software support to staff.
• Communicate to and educate staff members in the use of computer hardware, software, and audio visual applications.
• Assist in coordinating the installation of appropriate software for educational departments, both day and evening classes.
• Facilitate computer and audio visual moves, additions and changes as required.
• Install computer and audio visual equipment such as laptop, desktop, printers, projectors, televisions, etc.
• Keep informed as to developments and trends in the above listed fields
• Train and mentor on existing and new technologies being implemented in all the learning spaces with faculty and staff
• Promote, develop, and suggest improved methods of delivery of course content and instruction as it relates to the above pieces of technology.
• Maintain regular and consistent attendance at work.
• Other duties as may be assigned.

Skills

Troubleshooting

Hardware install

Software install

User support

Documentation

Education

Associate degree

Tools

PC hardware

Audio visual equipment

Printers

Job description

This person will be responsible for computer hardware and software installation, maintenance and support for instruction and administration. This person will also assist in audio visual design installation and maintenance.

Vision:

Indian Hills Community College will transform the future through education and empowerment.

Mission:

Indian Hills Community College changes lives by inspiring learning, diversity, social enrichment, and regional economic advancement.

Core Values:

Indian Hills Community College is committed to belonging, community, diversity, excellence, innovation, integrity, service and success.

• Relevant Associate degree in related field preferred.


• Education or experience in computer and audio visual support required. Minimum of two years experience in troubleshooting, maintaining, installing, and upgrading of computer and audio visual equipment preferred.


• High degree of competency within the pc/audio visual support field. A good understanding of several computer application packages is desirable. Must be willing to learn new technologies.


• High level of oral and written communication skills are important. Must be able to work effectively with users at all competency levels.

• Diagnose and resolve technical problems, relating to computer equipment, printers, audio visual, etc., including software and hardware problems.


• Establish minimum documentation standards and update these as changes occur.


• Assist in maintaining an up-to-date inventory of all computer equipment, supplies and software.


• Install computer hardware and software at the various areas of the college.


• Perform routine computer maintenance and help coordinate the maintenance of all computer equipment.


• Furnish computer hardware and software support to staff.


• Communicate to and educate staff members in the use of computer hardware, software, and audio visual applications.


• Assist in coordinating the installation of appropriate software for educational departments, both day and evening classes.


• Facilitate computer and audio visual moves, additions and changes as required.


• Install computer and audio visual equipment such as laptop, desktop, printers, projectors, televisions, etc.


• Keep informed as to developments and trends in the above listed fields


• Train and mentor on existing and new technologies being implemented in all the learning spaces with faculty and staff


• Promote, develop, and suggest improved methods of delivery of course content and instruction as it relates to the above pieces of technology.


• Maintain regular and consistent attendance at work.


• Other duties as may be assigned.

Responsible To:

Chief Technology Officer

Position Level:

Paraprofessional – Non-Exempt – Traditional Funding, at-will employment on a letter of employment

Employment Length:

4 Term, Full Time, Benefits

Schedule:

7:15 a.m.-4:45 p.m., Monday-Thursday